Pros:
- conveniently located near bus stand, ymca junction and all the shikara rides. - front of house staff was cordial. - restaurant downstairs with a bar, so room service was prompt. Cons:
- rooms did not have clean linen. Bathroom rug was dirty and towels (just one provided) were off white. - found hair of previous guest on sheets. - room furniture had a chair that was broken and a safety hazard. It was propped up against the wall to give a false impression that it was sturdy. - view from room was set of three big water tanks. - had an 1 hr wait for our upcoming bus journey, so we waited in a lobby without air conditioning in hot alleppey. Reception fellow had a standing fan to himself. - they push a bit too hard on getting sightseeing bookings, but of course it can be a good or a bad thing. I personally did not need an unprompted call to my room. - food delivery for room service lacked a bit of hospitality that the front of house showed. - there were notices telling guests what would they get charged to steal stuff like towels etc. Fine, but i had to wait a bit too obviously for them to tell me i don't owe them anything after they sent a person to check the rooms. Most hotels do this discretely or operate with a bit more trust and hospitality.