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Review Of Hotel Pennsylvania0123401234

Chelsea, New York | 1.7 km drive to Times Square

    User Rating & Reviews

    • everyone
    • couple
    • solo
    • business
    • family
    3.0
    Good

    41 Ratings

    Last 10 Customer Ratings (Latest First)

    • 4
    • 5
    • 1
    • 5
    • 5
    • 3
    • 5
    • 3
    • 2
    • 5

    Rating Categories

    • Location4.5
    • Cleanliness3.1
    • Room1.9
    • Value For Money1.6
    • Food2.2
    • Facilities2.0
    icon
    We are using generative AI to show you summarised user review

    Reviews Summary

    Powered by Myra.AI

    This property boasts an excellent location right in the heart of the city, making it convenient for exploring major attractions. While some guests appreciated the spacious rooms and supportive staff, many highlighting issues with room cleanliness, old furnishings, and maintenance problems. Long check-in queues and poor customer service were common complaints, alongside a lack of amenities like food service and drinking water. Despite its prime location, numerous reviews indicate a serious need for improvements in room quality and overall guest experience.

    4.0

    Location was amazing

    dhananjay s.couple

    Best place to stay in the heart of the City and it is really Worth the price.

    Travel Month: Mar 2020 (3-Night Stay)

    Room: Classic 1 King Bed

    1.0

    Bad

    sohail m.business

    Bad bad bad all bad no good room service no good rooms no heater working at all no bathroom clean

    Travel Month: Jan 2020 (7-Night Stay)

    Room: Classic Double Bed

    5.0

    Worth the money

    amrit s.loyalty-iconfamily

    With family and in heart of new York exciting stay.

    Travel Month: Dec 2019

    Room: Classic 3 Twin Beds

    5.0

    Excellent Stay

    amrit s.loyalty-iconfamily

    Excellent and beautiful large room as compared to New York standard.

    Travel Month: Dec 2019

    Room: Classic 2 Double Beds

    5.0

    It was awesome

    nitin p.business

    This is best place to stay in New York city, all the major places are accessible from here. And staff is also very supportive. Thanks!

    Travel Month: Nov 2019 (3-Night Stay)

    Room: *Newly Renovated - Penn Plaza Collection, 1 Double Bed

    2.0

    Room

    mythri g.solo

    Room was very small, there was no drinking water given and charge to store the luggage. Paid too much for the location and not for the room.

    Travel Month: Nov 2019

    Room: Classic Double Bed

    5.0

    Review

    sandeep h.loyalty-iconbusiness

    Nice stay. Nice location but rooms were old. But it is ok to stay

    Travel Month: Nov 2019

    Room: Classic 2 Double Beds

    3.0

    Location is good, rest everything is not

    deepak t.loyalty-iconbusiness

    I stayed there for a day only because room was really bad. Location was good but room is like worst I been to.

    Travel Month: Nov 2019

    Room: Classic Double Bed

    2.0

    Room with a shivering experience

    mahendra c.loyalty-iconbusiness

    I stayed in room on 8th November night the heating system of my room suddenly stopped and the temperature became too cold! When I called the Hotel staff they said it is failure of the heating system. No proper answer on by when they will fix the problem. In the morning again same answer. The system was not fixed till I checked out on 9th November 12 noon! I had a very unpleasant experience.

    Travel Month: Nov 2019 (4-Night Stay)

    Room: Classic 1 King Bed

    4.0

    Good Stay

    babubhai b.solo

    I landed in morning requested for early check in but refused. After half hour again tried with request and payment for early check in, I was allowed so I was happy or else I had to wait for 5hrs. My first experience was good. May be I will stay again if early check in is allowed.

    Travel Month: Sep 2019 (3-Night Stay)

    Room: Classic 2 Double Beds

    4.0

    Location

    jayesh.loyalty-iconsolo

    Fantastic location. Breakfast very very limited. The issue was the check-in line. The huge line to check in or check out.

    Travel Month: Aug 2019 (5-Night Stay)

    Room: Classic Room, 1 King Bed

    • user photos
    5.0

    Excellent

    ashish b.family

    Excellent location and all calls are free to any country.

    Travel Month: Jul 2019 (5-Night Stay)

    Room: Classic Room, 1 Double Bed

    2.0

    No service orientation

    tarun m.loyalty-iconcouple

    My wife and I stayed at this Hotel for 3 days and it was one of my worst Hotel stays. I am a frequent traveler, due to work commitments and have traveled to various other cities of us before. I would list down some of the worst things I experienced about Hotel Pennsylvania. Poorly maintained rooms. Dirty linens.Leakage in bathroom. No orientation of the staff to help. Smelly carpets. AC controls not working these are just a few of the negatives.

    Travel Month: Jun 2019 (3-Night Stay)

    Room: Classic Room, 1 King Bed

    3.0

    Avoid staying here

    mayur s.family

    We reached hotel at about 12.pm. We request for check in every though they had room they denied for early check-in and asked for additional price. For early check-in. Out check- in time was 3.pm . Why does hotel keep buffer time between check in and check out . It's only to make up the rooms and not for making money. When I asked for luggage to be kept at luggage room. They asked me to pay per luggage just to keep for 3 hour. Hotel had about 8 counters for check in and check out but only two were operative which resulted in a que of about 45 min to 1 hour. Even after all this I was not allowed the room which I booked as showen in the picture. Sorry but my experience with this hotel was not good.

    Travel Month: Jun 2019

    Room: Room, 2 Double Beds (Penn Plaza Collection)

    2.0

    Room quality

    rakesh g.couple

    Extremely poor housekeeping and maintenance of room

    Travel Month: May 2019

    Room: Classic Room, 2 Double Beds

    2.0

    Great location

    nisha s.family

    Location is perfect, you can't get better than this. However, the classic rooms are terrible the beds are really tiny, no way 2 people can fit into that. It's old, musty and tacky. If at all you are booking here then spend the extra money and book the renovated rooms they are much better. On higher floors, larger rooms, large king size beds and overall well appointed. They do not have any restaurants or room service. Its purely a bed and breakfast place even the breakfast is at a restaurant across the street and you need to queue up for a cup of tea and a pastry.

    Travel Month: Apr 2019 (8-Night Stay)

    Room: Classic Room, 1 Double Bed

    5.0

    Excellent

    retaish k.

    Everything was up to the mark

    Travel Month: Mar 2019

    Room: Classic Room, 1 Double Bed

    2.0

    Amazing location and a very poor Hotel

    rishi a.

    Location is good but the Hotel is shady and rooms are not clean
    Bed is too small and mattresses are old.

    Travel Month: Mar 2019

    Room: Classic Room, 1 King Bed

    1.0

    Terrible Stay

    rajeev k.

    No food service, location is good.
    Room are not clean, rats are in the room, front desk gave very bad service, very bad house keeping service, only good thing is, hotel is in good location.

    Travel Month: Jan 2019 (7-Night Stay)

    Room: Classic Room, 1 King Bed

    1.0

    Terrible room

    ajai s.

    The hotel provided me with a terrible room and charged me for facilities that were accounted for when the hotel was booked. They cancelled my colleague's booking despite being told he would check-in early next morning. All in all pathetic service.
    The carpet was soiled so was the duvet. The we had sewage water in it and when I open the tap the water too was putrid. For the first time in 25 years of traveling to the us, I had to buy water to drink.

    Travel Month: Dec 2018

    Room: DOUBLE CLASSIC DOUBLE BED

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