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Naraina, Delhi | 5 minutes walk to Naraina Vihar Metro Station
120 Ratings, 27 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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Guests have shared mixed reviews about this property. While some enjoyed the cleanliness and friendly staff, many faced issues, including poor service and malfunctioning amenities like AC and hot water. Complaints about arrogant staff and uncomfortable mattresses were common, and food quality was criticized. The property’s location was appreciated, but the overall experience was marred by maintenance issues and unresponsive management. Although some had a good stay, many mentioned they would not return due to these concerns.
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Poor Stay
Not so good. Staff is not so helping, even the complementary soap was not available. Room is not so good and no foodnavailable after 10 PM.Even room service is not available, asked to book through zomato when requested to arrange for some food from nearby hotel.
Room: Standard Room
Average Stay
the have only tee paratha and sandwich in breakfast that very bad and also charges rs for water bottel in breakfast
Room: Deluxe Room
Treebo Twin Tree has replied on Tue May 13 21:36:48 IST 2025
Dear Dhirendra Pratap Singh, Thank you for choosing to stay with us and sharing your feedback. Please accept our sincere apologies for the inconvenience you had during your stay with us. We have noted the issues you highlighted and conveyed this to our team to take appropriate action. I am disappointed that we fell short this time but I hope you will give us further opportunities to serve you better. Best Regards, Treebo Hospitality Ventures
WORST SERVICE I EVER OBSERVED
first of all, food service is very slow, we have to wait approx 40-45 minutes for every order. first impression was so worst that they took 45 minutes to serve tea. After waiting for so much time, everyone expect a good taste but taste was not upto the mark. before check-in, they confirmed that they can take order till 10pm but kitchen was closed before half an hour without any prior intimation, even after multiple requests they were not agree to take any food order lights of room was blinking, AC not working there might some electricity issue in hotel which was fixed later in next morning 5:30am Even after this disaster service, breakfast was not ready in morning, breakfast timing was 8:30, we waited till 9am then they suddenly said they are unable to serv breakfast. when i raised a complaint at receiption, they served mid-cooked sandwich with tea
Room: Standard Room
Treebo Twin Tree has replied on Tue May 13 21:37:18 IST 2025
Dear Chirag, Thank you for your review. Please accept our sincere apologies for the inconvenience caused to you during your stay with us. This is not the kind of experience we want to provide to our guests. We have noted the issues highlighted by you and have forwarded this to our team to take appropriate action. We are learning every day and your feedback goes a long way in helping us in our mission to provide a delightful experience to all of our guests. I hope you will give us further opportunities to serve you better. Best Wishes, Treebo Hospitality Ventures
Poor Stay
Hotel is in very poor condition all interior very old and very dirty,rat's playing inside the room, bad smell inside the room totally experiences terrible 😢
Room: Deluxe Room
Treebo Twin Tree has replied on Mon May 05 19:50:28 IST 2025
Dear Lalit Kumar Sharma, Thank you for choosing to stay with us and sharing your feedback. Please accept our sincere apologies for the inconvenience you had during your stay with us. We have noted the issues you highlighted and conveyed this to our team to take appropriate action. I am disappointed that we fell short this time but I hope you will give us further opportunities to serve you better. Best Regards, Treebo Hospitality Ventures
Terrible Stay
No attendant for breakfast, No fruits, just parathas & aloo subji, no one for even salt, I am an Architect, designed good hotels but this was really hopeless, Advising your platform to cross check periodically of all your affiliated hotels, Else your platform will lose own credentials,
Room: Deluxe Room
Treebo Twin Tree has replied on Wed Apr 30 23:06:42 IST 2025
Dear Mukesh Goyal, Thank you for choosing to stay with us and sharing your feedback. Please accept our sincere apologies for the inconvenience you had during your stay with us. We have noted the issues you highlighted and conveyed this to our team to take appropriate action. I am disappointed that we fell short this time but I hope you will give us further opportunities to serve you better. Best Regards, Treebo Hospitality Ventures
Service not time very delayed . please maintain your service
All goods but service is not maintained And your commitment is very bad Please maintain the service on time
Room: Standard Room
Treebo Twin Tree has replied on Sat Apr 26 12:48:29 IST 2025
Dear Tanya Singh, Thank you for choosing to stay with us and for taking the time to share your feedback. We are glad that you enjoyed your stay with us. We will definitely work towards addressing the issue highlighted by you. We hope to have further opportunities to serve you better. Best Wishes, Treebo Hospitality Ventures
Poor Stay
Poor Mattress on the bed, Seepage smell and food was super BAD, washrooms has no exhaust system,
Room: Deluxe Room
Treebo Twin Tree has replied on Wed Apr 16 21:30:42 IST 2025
Dear Guest, Thank you for choosing to stay with us and sharing your feedback. Please accept our sincere apologies for the inconvenience you had during your stay with us. We have noted the issues you highlighted and conveyed this to our team to take appropriate action. I am disappointed that we fell short this time but I hope you will give us further opportunities to serve you better. Best Regards, Treebo Hotels
Terrible Stay
Worst experience the ac was kot working when i make a complaints to the staff they were sating to change the room from deluxe to standard even water was not offered . Reception doesn’t receive any calls staffs doesn’t listen to us terrible stay
Room: Deluxe Room
Treebo Twin Tree has replied on Fri Apr 11 21:32:56 IST 2025
Dear Aman Singh, Thank you for choosing to stay with us and sharing your feedback. Please accept our sincere apologies for the inconvenience you had during your stay with us. We have noted the issues you highlighted and conveyed this to our team to take appropriate action. I am disappointed that we fell short this time but I hope you will give us further opportunities to serve you better. Best Regards, Treebo Hotels
Excellent Stay
The overall experience was really good specially the property as as shown in the pictures and the amenities provided,will surely recommen
Room: Deluxe Room
Treebo Twin Tree has replied on Fri Apr 11 21:32:26 IST 2025
Dear Deepak Negi, Thank you for choosing to stay with us and for sharing your feedback. We are glad that you enjoyed your stay with us. At Treebo, it is our top priority to provide a delightful experience to our guests. Your kind words will definitely encourage and motivate us as we strive towards doing so. We really enjoyed hosting you. Thank you for recommending us. We look forward to having you back soon. Best Wishes, Treebo Hotels
staff behavious is worst
staff behavious is worst,i am so upset with manager. he is so arrogant and dont co operate when i say to change my room because AC is not working
Room: Deluxe Room
Treebo Twin Tree has replied on Tue Apr 01 23:48:53 IST 2025
Dear Navneet Kaur, Thank you for choosing to stay with us and sharing your feedback. Please accept our sincere apologies for the inconvenience you had during your stay with us. We have noted the issues you highlighted and conveyed this to our team to take appropriate action. I am disappointed that we fell short this time but I hope you will give us further opportunities to serve you better. Best Regards, Treebo Hotels
Good Stay
It was a comfortable stay, hotel is clean and hygienic, the staff is welcoming! Overall a good experience! Would recommend this place for a short work trip!
Room: Standard Room
Treebo Twin Tree has replied on Tue Apr 01 23:49:05 IST 2025
Dear Eleina Thapliyal, Thank you for choosing to stay with us and for sharing your feedback. We are glad that you enjoyed your stay with us. At Treebo, it is our top priority to provide a delightful experience to our guests. Your kind words will definitely encourage and motivate us as we strive towards doing so. We really enjoyed hosting you. Thank you for recommending us. We look forward to having you back soon. Best Wishes, Treebo Hotels
Excellent Stay
Very neat room . Cost is less . Neat & clean . Good service
Room: Deluxe Room
Treebo Twin Tree has replied on Tue Apr 01 23:49:24 IST 2025
Dear Dijith KV, Thank you for choosing to stay with us. We are glad that you enjoyed your stay. Thank you for appreciating our service and the room. At Treebo, it is our top priority to provide a delightful experience to our guests. We really enjoyed hosting you. We look forward to hosting you again. Best Wishes, Treebo Hotels
bad experience
room was not worth very bad never will go there again no breakfast was included had to check out early
Room: Standard Room
Treebo Twin Tree has replied on Tue Apr 01 23:49:41 IST 2025
Dear Shubhanshu Sharma, Thank you for choosing to stay with us and sharing your feedback. Please accept our sincere apologies for the inconvenience you had during your stay with us. We have noted the issues you highlighted and conveyed this to our team to take appropriate action. I am disappointed that we fell short this time but I hope you will give us further opportunities to serve you better. Best Regards, Treebo Hotels
Pathetic Attitude and Service
soloThe staff is arrogant including the idiot guard. They don’t know the basics of hotel management. Please sleep on the stations but never book in twin tree
Room: Deluxe Room
Treebo Twin Tree has replied on Sat Mar 22 12:26:47 IST 2025
Dear Amit Kumar, Thank you for sharing your feedback. We apologize for any inconvenience and have shared your concerns with our team. We regret falling short and hope to serve you better next time.
Good Stay
Nice stay with good location
Room: Standard Room
Terrible Stay
Very bad hotel services tv, gyser and lift not working. And very bad staff behaviour.
Room: Deluxe Room
Excellent Stay
The hotel was good and the rooms were clean and nice. Just one thing the tv was showing black n white picture and not colored rest it was a good hotel.
Room: Deluxe Room
Terrible Stay
Roo. S not mat hing with the picture and da. Pness in the rooms. Unfriendly environmentally
Room: Standard Room
Terrible Stay
familyWe didnt even stayed there. Hotel was not upto the standard. We waited more than 30minutes there even it was mentioned complimentary early check in. We had to wait there 30mnts even though we reached at 12, the said check-in time. We came there after a 18 hour flight journey. It is so terrible that we couldn’t get a refund. We are using this app for several years for our trips. This time it is not satisfactory. A 700 rs coupon cant do anything with this. Because we will be coming to india every 1 year. So i dont think it will be useful.
Room: Deluxe Room
GREAT STA
familyValue for money, Staff in this hotel is very friendly. As this is new hotel the facilities and ambiance was really good.
Room: Standard Room
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