We stayed at "treebo sans saurav kushalnagar" from december 16 to december 19. While the staff was supportive, almost 40% of the facilities mentioned were not provided by the hotel. Examples include: a tv was available in the room, but no channels were accessible, only youtube. The sanitary bin was damaged, leading to unpleasant odors as cleaning was scheduled only once every 24 hours. This was especially inconvenient because we were traveling with our 15-month-old son and needed a proper place to dispose of used diapers. mentioned that a cupboard and locks would be provided, but neither was available. This forced us to carry our valuables with us whenever we went out, which was both risky and inconvenient. There was no sofa in the room, contrary to what was listed. Only 1 liter of mineral water was provided for two guests every 24 hours, which was insufficient. Several amenities listed were a major reason for booking this hotel, particularly because we were traveling with a young child. Unfortunately, we were disappointed to find that many of the promises were not fulfilled. Additional issues: a dental kit was not provided. Room service was inadequate, as the intercom phone was not working. Each time we needed assistance, we had to go out and call the staff personally. These shortcomings made our stay very disappointing and far from the expectations set by the hotel listing.