my dissatisfaction with the recent experience at the Supertown House DJ, Tirupati, I had high expectations based on the 3-4 star filter I selected for a family trip, but the reality was far from what was promised.
Firstly, the hotel failed to provide basic amenities and services. The Wi-Fi was not functioning for the entire day, which was extremely frustrating, especially since we were relying on it for communication and work. The breakfast offered was terrible, with very limited options and poor quality food.
The cleanliness of the rooms was appalling. We found hair on the bedsheets in every room, which is unacceptable. We immediately complained to the staff, but the issue was never addressed properly. Additionally, we had to wait for over 4 hours for a bottle of water we had requested, which highlights the lack of timely service at the hotel.
Overall, the stay was highly disappointing, and it certainly did not meet the standards of a 3 or 4-star hotel.