I had a very frustrating experience during my recent stay.
Firstly, the terms and conditions mentioned while booking online were quite different from what was actually offered. The service was extremely disappointing, and the staff's attitude was unprofessional and unhelpful.
Despite booking an executive room, the condition was unacceptable:
The room was dirty and full of mosquitoes
No basic amenities like drinking glasses, tea setup, or a water heater
I had a very frustrating experience during my recent stay.
Firstly, the terms and conditions mentioned while booking online were quite different from what was actually offered. The service was extremely disappointing, and the staff's attitude was unprofessional and unhelpful.
Despite booking an executive room, the condition was unacceptable:
The room was dirty and full of mosquitoes
No basic amenities like drinking glasses, tea setup, or a water heater
The air conditioning was not functioning properly
Overall maintenance and hygiene were severely lacking
I had to constantly follow up for even the most basic services, which made the entire experience stressful.
This was overall a very poor experience and I hope the management takes immediate steps to improve the quality of service and facilities. sure