Absolutely the worst hotel experience I’ve ever had – and I regret every bit of booking this place.
I had high hopes when I booked this hotel through MakeMyTrip, especially since it’s located in a prime area, and I had just purchased a brand new car. But this stay turned into a nightmare the moment I arrived.
Their so-called “parking” is a steep, , anddownhill basement ramp with no guard, no security, and absolutely no assistance whatsoever. I was genuinely scared to take my new car down that slope, but since I had already paid, I cautiously tried to enter. The slope was so extreme that my car’s bonnet scraped badly and the paint got ripped off completely. It was on the verge of getting seriously damaged — an accident waiting to happen.
When I brought this to the attention of the receptionist, he was completely unhelpful, rude, and showed zero empathy. His only response was, “We don’t have valet or alternative parking — we can’t help.” No apology, no solution — nothing.
This is completely unacceptable. For a hotel charging premium prices and advertising amenities like parking, this is a serious safety hazard. There should at least be someone to guide the vehicles or clear warning signs, which were all missing.
Not only did I waste my money, but I also risked damaging my new car — all because of their irresponsible facilities and careless staff. I eventually had to leave without staying, because I couldn’t trust the place or their service.
Do not book this hotel. It’s misleading, unsafe, and the staff couldn’t care less about your concerns. Avoid at all costs — especially if you’re traveling by car or expecting basic hospitality.
