Absolutely Horrible Experience – Unsafe for Families, Overpriced and Mismanaged!
I had the worst possible experience at Hotel Red Velvet, and I urge all families — especially those with kids — to stay away from this place.
I booked their so-called "Red Velvet Suite," the top-tier room of the property, expecting a premium stay. What I got instead was a nightmare. The AC in the suite was not working at all. I complained five times — yes, five times — and yet no resolution. Their final solution? They handed me a table fan. Yes, a table fan in the middle of summer, in their most expensive suite! Unbelievable.
The room was in a pathetic state — definitely not what they advertise. This is not just a comfort issue but a serious concern for family and child safety, especially in such hot weather conditions. Absolutely no regard for guest well-being or basic hospitality.
As if that wasn’t enough, the buffet dinner was a complete disaster. The food was bland, cold, and nowhere near the standard you'd expect even from a budget hotel, let alone a supposedly premium property.
Avoid Hotel Red Velvet at all costs. It's a total scam — overpriced, poorly managed, and unsafe for families. I regret booking this place and wouldn’t wish this experience on anyone.