Guests highlight the staff's generous and polite service, with a few noting decent food options and a good location near WTP for shopping and cafes. However, several reviews mention cleanliness issues, like dirty rooms and unpleasant smells, along with a lack of basic amenities. Service delays were a common complaint, with guests needing to make multiple calls for items like towels and water. Overall, while some aspects are appreciated, many experiences were marked by dissatisfaction with hygiene and service quality.