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ECR Panaiyur, Chennai
85 Ratings, 19 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property offers a pleasant stay with neat and tidy rooms, making it a good value for money. Guests appreciated the courteous staff and excellent service from the reception to the restaurant. The food, especially the breakfast spread and bakery items, received rave reviews. Ideally located near OMR/ECR, it’s perfect for business travelers and families. A small pool adds to the charm, though some found the room sizes a bit compact. Overall, a well-maintained and enjoyable experience!
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Excellent Stay
I would like to express my gratitude for the wonderful stay I experienced. The food in the restaurant was absolutely amazing, and I thoroughly enjoyed every meal. Additionally, I was very impressed by the calmness and helpfulness of all the staff. It truly made the experience even more enjoyable, and I appreciate the positive atmosphere. Overall, it was a memorable stay, and I am thankful for the excellent service. K
Room: SUPERIOR KING
Very good
Neat and clean rooms. Comfortable on stay. Nearby a beach and good places are nearby to visit. We stayed in two rooms.
Room: SUPERIOR KING
Terrible Stay
Stay was not at all comfortable because there is a connecting door in the room which someone suddenly trying to open it which we feel scared at the mid night no privacy in the room
Room: SUPERIOR KING
Good Stay
location is good, its near the beach and all eateries is nearby. Service was good as they address our issue swiftly.
Room: SUPERIOR KING
Good Stay
The property was on the main road and the ambience was good. Valet parking was available
Room: SUPERIOR TWIN
Polite and respectful staffs best stay neat and clean rooms best hotel in er
Neat nd clean especially restaurant taste awesome best hospitality service staffs are polite and ver
Room: DELUXE
Excellent Stay
Great place to stay it was very comfortable and the food is excellent
Room: SUPERIOR KING
Nice and pleasant stay
familySmall rooms but neatly maintained. Overall nice stay for this price. Breakfast spread is good but had less options
Room: SUPERIOR KING
The Palomar by Crossway has replied on Mon Mar 10 21:27:30 IST 2025
Dear Gayathri P Greetings from The Palomar by Crossway, ECR Chennai. Thank you for your feedback! We're glad you had a comfortable stay and found the rooms well-maintained. We appreciate your thoughts
Good Stay
Value for money. Neat room. All required essentials are available. Courteous staff, right from the reception to the restaurant and elsewhere in the hotel. Food was good. Had both dinner and the breakfast. Breakfast spread was good and was more than sufficient and appreciate the no wastage outlook.
Room: SUPERIOR TWIN
The Palomar by Crossway has replied on Mon Mar 10 21:29:34 IST 2025
Dear Veena Girish Pillai Greetings from The Palomar by Crossway, ECR Chennai. Thank you for your wonderful feedback! We're delighted to hear that you found our hotel to be value for money and apprecia
An average stay with lots to improve
Felt that the base category rooms are not value for money. The size was extremely compact. The response of th housekeeping department also needs to be improved, without the need for multiple follow ups. Lastly. We had s narrow escape from an injury when the shower head in the washroom just came down. Could have been extremely dangerous especially while travel-ling with a toddler. The breakfast was good, and the overall hygiene and amenities in the room was good too.
Room: SUPERIOR TWIN
The Palomar by Crossway has replied on Sun Jan 19 00:28:36 IST 2025
Dear Vishal Rajeev, Thank you for sharing your feedback. We deeply regret the aspects of your stay that did not meet your expectations and assure you that your concerns are taken seriously. We apologize for the compact size of the base category room and will take your feedback into account as we review our offerings to ensure better value. Regarding the delay in housekeeping services and the need for follow-ups, we sincerely regret the inconvenience caused. We are reviewing our processes and will ensure improvements in our response times and efficiency. We are especially concerned about the incident with the shower head and are grateful that no one was injured. Please rest assured that our maintenance team has been informed, and we are taking immediate steps to inspect and secure all fixtures to prevent such incidents in the future. On a positive note, we are pleased to know you enjoyed the breakfast and found the room's hygiene and amenities to your satisfaction. We value your feedback, as it helps us improve and deliver a better experience for all our guests. Should you decide to stay with us again, we would be delighted to offer you a more seamless experience. Please feel free to reach out to us directly for any assistance with your next booking. Warm regards, Vinoth.K
Excellent Stay
coupleAwesome food, good ambience and location excellent. New property very neat and clean. A perfect stay for family
Room: DELUXE
The Palomar by Crossway has replied on Sat Nov 23 18:35:28 IST 2024
Dear Mr.Ravin Devasir, Thank you for sharing such wonderful feedback about your stay with us! We’re thrilled to know that you enjoyed the food, the ambiance, and our convenient location. It's heartening to hear that our new property, cleanliness, and family-friendly environment made your stay perfect. Your kind words mean a lot to our team, and we can’t wait to welcome you and your family back for another memorable experience! Warm regards, vinoth
Good stay
Property is maintained well. Location is just outside the busy office locations of omr/ecr, but is not far off for the leisure traveller. Food is good. Service is courteous. Valet parking available. Small pool and poolside dining outdoors. It was a pleasant dining experience with less crowd even on the weekend. Bit expensive for the casual get away, maybe ideal for business traveller.
Room: SUPERIOR TWIN
The Palomar by Crossway has replied on Thu Nov 14 13:22:06 IST 2024
Dear Mr.SHYAM PRASAD DN, We're delighted to hear that you had a pleasant dining experience with us. We take pride in maintaining a comfortable and peaceful atmosphere for our guests, whether they're here for business or leisure. It's great to know that you enjoyed our food, service, and the quiet ambiance, even on the weekend. We truly appreciate your kind words about our courteous staff and facilities, and we're glad our location worked well for your needs. We hope to welcome you back soon, whether for another relaxing meal or an ideal stay for your next business trip. Thank you once again for choosing us! Best Regards! Vinoth.K Sr,Front Office Executive,
Worth it
businessPeace and value for money well maintained all needs are close together very neat and tidy rooms
Room: SUPERIOR TWIN
The Palomar by Crossway has replied on Thu Nov 14 13:25:28 IST 2024
Dear Mr.Malik Jaffar, We're so pleased to hear that you found our property peaceful, well-maintained, and conveniently located. It’s great to know that our tidy rooms and the overall experience met your expectations. We strive to provide both comfort and value for money, and your feedback reinforces that we’re on the right track. We look forward to welcoming you back for another pleasant stay! Best Regards! Vinoth.K Front Office Sr.Executive
Excellent Stay
Accommodation was good and well treated at the reception and the restaurant.
Room: SUPERIOR TWIN
The Palomar by Crossway has replied on Wed Oct 02 18:49:24 IST 2024
"Dear Mr. Dhinesh kumar Murugesan, We're thrilled to hear you felt well-treated during your stay. Our reception and restaurant teams strive to provide exceptional service, and we're glad you experienced it firsthand. Thank you for choosing us! Best regards, Vinoth Front Office Sr. Executive
Excellent Stay
familyVery well behaved staff; excellent location and well managed and well maintained property. Enjoyed the stay.
Room: SUPERIOR KING
The Palomar by Crossway has replied on Tue Jul 23 12:04:54 IST 2024
Dear Mr.Deepak Sharma! Thank you for your kind review! we're delighted you enjoyed your stay and appreciated our staff and property. We look forward to welcoming you back soon.
Good Stay
4
Room: STANDARD ROOM TWIN BED
The Palomar by Crossway has replied on Tue Jul 23 19:32:39 IST 2024
Dear Mr.Nachiket Chitnavis! Thank you for your kind review! we're delighted you enjoyed your stay property. We look forward to welcoming you back soon.
Average Stay
Ok. Ok. Breakfast is not worth the cost there are better hotels for less cost
Room: STANDARD ROOM TWIN BED
The Palomar by Crossway has replied on Tue Jul 02 15:16:31 IST 2024
"Thank you for sharing your feedback. Sorry to hear that our breakfast offerings didn't meet your expectations, and that you felt our pricing was not competitive. We appreciate your input and would like to learn more about your experience. Can you please reach out to us directly so we can better understand your concerns and see how we can improve? We value your business and hope to have the opportunity to serve you better in the future"
Excellent Stay
The establishment is notably accommodating to families with children. The staff members demonstrated exceptional courtesy throughout our visit. The culinary offerings, particularly the bakery selection, were of high quality. Additionally, the bar provided enticing offers. In summary, our experience was thoroughly enjoyable.
Room: STANDARD ROOM TWIN BED
The Palomar by Crossway has replied on Mon Apr 29 16:20:01 IST 2024
Dear Mr.Hari Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! We are waiting for your future bookings. Booking Contact : 08925848870
Excellent Stay
It's very good and satisfied
Room: DELUXE ROOM
The Palomar by Crossway has replied on Sat Apr 13 21:18:15 IST 2024
Dear Mr.Raghu Badrachalam,, Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! We are waiting for your future bookings. Booking Contact : 08925848870
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