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Review Of The Ornate

Paltan Bazaar, Guwahati | 880 m drive to ASTC Bus Terminus

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.9
    Very Good

    1813 Ratings, 723 Reviews

    excellent
    40%
    very good
    32%
    average
    16%
    poor
    5%
    bad
    6%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 2
    • 5
    • 5
    • 5
    • 5
    • 2
    • 4
    • 4
    • 4

    Rating Categories

    • Location4.0
    • Cleanliness4.1
    • Room4.2
    • Food3.7
    • Hospitality3.7
    • Value For Money3.6
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    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    • Superb cleanliness with well-maintained rooms ensures a comfortable stay.
    • Polite and cooperative staff consistently enhance guest experiences.
    • Delicious food with reasonable pricing is often appreciated by visitors.
    • Conveniently located near the railway station and major attractions.
    Read more

    Sort by:

    Positive first
    2.0

    Poor Stay

    chetan k.family with 1 kid

    Reception staff are not well trained in dealing with MMT bookings. Plus, my club room had a problem with the lock. Even after reporting it to the hotel, they did not even ATTEMPT to resolve. Food is fine.

    Travel Month: Nov 2025 (4-Night Stay)

    Room: Elegant Club Room with Work Desk

    5.0

    Excellent Stay

    hemango b.family

    location was perfect in the middle of the city,food was superb and services are very quick response..too good

    Travel Month: Nov 2025

    Room: Luxury Room with Work Desk

    • user photos
    • user photos
    • user photos
    2.0

    Poor Stay

    satish r.couple

    Hotel room was not so comfortable.. also a bas smell was there in the room

    Travel Month: Oct 2025

    Room: Luxury Room with Work Desk

    4.0

    Good Stay!!

    rajan p.group

    The location was good!! Hotel was good but the space was a bit cramped. The food was amazing!! We had all three meals. Highly recommend.

    Travel Month: Oct 2025

    Room: Elegant Suite with Work Desk

    5.0

    Excellent Stay

    priyanka b.couple

    We had a very comfortable stay..the ambience and the staffs are very polite and cooperative.. would like to visit again

    Travel Month: Oct 2025

    Room: Luxury Room with Work Desk

    4.0

    Nice Stay

    jay m.family with 1 kid

    It was a nice comfortable stay for a night. Good breakfast and courteous staff. Location is also very central.

    Travel Month: Oct 2025

    Room: Luxury Room with Work Desk

    5.0

    Excellent Stay

    subhajit p.business

    Superb Hotel with very good and polite staff. Also the quality of the food is very good. Rooms are neat and clean.

    Travel Month: Oct 2025

    Room: Luxury Room with Work Desk

    The Ornate has replied on Sat Oct 18 10:55:09 IST 2025

    Dear Sir ,Thank you for your Rating and Feedback ! We're delighted to know you enjoyed our services. We look forward to welcoming you back for another excellent stay !

    5.0

    Excellent Stay

    sandeep k.solo

    Good service, nice people. They all try hard to make your stay a pleasant experience.

    Travel Month: Oct 2025 (3-Night Stay)

    Room: Luxury Room with Work Desk

    The Ornate has replied on Sat Oct 18 11:01:05 IST 2025

    Dear Sir, Thank you so much for your kind words and appreciation.We are delighted to know that you enjoyed our hospitality and service .Your feedback motivates our team to continue delivering memorable experiences.we look forward to welcoming you again soon.

    1.0

    Terrible Stay

    abhijit a.solo

    Gst ka locha, mere ko maja nhi aaya. Esa ki esa ho jyga. Smjha??

    Travel Month: Oct 2025

    Room: Luxury Room with Work Desk

    The Ornate has replied on Sat Oct 18 11:02:23 IST 2025

    Dear Sir, We’re truly sorry to hear that your experience did not meet your expectations. We regret any inconvenience caused regarding billing or GST-related matters. Please be assured that our team is looking into your concern, and we will ensure it is addressed promptly. We value your feedback and hope to have another opportunity to serve you better.

    1.0

    Terrible Stay

    santanu r.family

    terrible..worst service...very bad behaviour of receptionist..we booked 2 rooms with King size bed but they provide one small room and other one is also not good

    Travel Month: Oct 2025

    Room: Luxury Room with Work Desk

    The Ornate has replied on Sat Oct 18 11:06:36 IST 2025

    Dear Sir, We sincerely apologize for the inconvenience faced during your stay. Your feedback on room allocation and staff behavior has been noted and shared with our team for improvement. We hope to serve you better on your next visit.

    3.0

    Average Stay

    ankit p.

    Property was big and had good parking space, reception is located on 2nd floor and staff is helpful Room are smaller compared to counter parts with less bathroom amenities like no handwash, hair dryer, slippers etc. No swimming pool or gym but had a banquet Breakfast was good but i think could have had slightly more options Restraunt and bar were good Staff was really good and sincere.

    Travel Month: Oct 2025 (3-Night Stay)

    Room: Luxury Room with Work Desk

    The Ornate has replied on Sat Oct 18 11:08:14 IST 2025

    Dear Sir, Thank you for sharing your feedback. We’re glad you appreciated our staff, breakfast, and facilities. We’ve noted your suggestions regarding room amenities and breakfast variety, and we’ll work on improving them. We look forward to welcoming you again for an even better experience.

    4.0

    Good Stay

    pradeep m.family

    While booking I specifically added breakfast during my stay but I was forced to make payment for the same, which may please be refunded, as I have paid + plus GST. your early action is requested.

    Travel Month: Oct 2025

    Room: Luxury Room with Work Desk

    5.0

    Great Stay

    punit s.family with 1 kid

    We booked the Moon Suite for a family stay. The rooms are exactly as shown in the pictures—clean and comfortable. Courteous staff and a good breakfast made our stay pleasant. The hotel is centrally located and well connected by all modes of transport. Nehru Stadium is right opposite—a bonus if you enjoy early morning walks.

    Travel Month: Oct 2025

    Room: Moon Suite with Living Area & Work Desk

    • user photos
    • user photos

    The Ornate has replied on Sat Oct 18 14:02:17 IST 2025

    Dear Sir, Thank you so much for your kind words and appreciation.We are delighted to know that you enjoyed our hospitality and service .Your feedback motivates our team to continue delivering memorable experiences.we look forward to welcoming you again soon..

    4.0

    Good Stay

    dipankar g.group

    Overall experience is good. Staff behaviour is also decent.

    Travel Month: Sep 2025

    Room: Luxury Room with Work Desk

    4.0

    Good Stay

    dimple k.family with 1 kid

    Overnight stay. Helpful staff. Many thanks for complimentary room upgrade. Nice breakfast. Close to railway station

    Travel Month: Sep 2025

    Room: Luxury Room with Work Desk

    2.0

    Poor Stay

    ravi k.family with 1 kid

    hotel price and hotel room quality and length is not match. Hotel price is too expensive but hotel room quality is not good

    Travel Month: Sep 2025

    Room: Luxury Room with Work Desk

    5.0

    Excellent Stay

    indu k.

    I had a pleasant stay at Ornate Hotel in Guwahati. The hospitality was warm, the rooms were clean and comfortable, and the service was prompt. The staff were courteous and helpful, making the stay even more enjoyable. Overall, it was a nice and comfortable experience, and I would definitely recommend this hotel to anyone visiting Guwahati.

    Travel Month: Sep 2025

    Room: Elegant Club Room with Work Desk

    5.0

    Excellent Stay

    abhishek v.solo

    It’s was a wonderful stay , cooperative staff , nice gesture , wonderful location.

    Travel Month: Sep 2025

    Room: Luxury Room with Work Desk

    4.0

    Overall a good stay and would recommend

    amit c.family with 1 kid

    The stay was very good. Location, staff behavior is excellent. Breakfast options are impressive. Room was clean and service is also very good. One observation which certainly needs improvement. The carpets at the corridor are really dirty and bad odour coming out of them. One can smell it each time walking through while going to the room. Did not experience food as such, have some soups which were average.

    Travel Month: Sep 2025

    Room: Elegant Suite with Work Desk

    4.0

    Good Stay

    kiyehito y.business

    The food was absolutely fantastic 10/10 the room was also nice with extra amenities, Although the room photos were abit deceptive and not worth the luxury name but still a nice experience

    Travel Month: Sep 2025

    Room: Luxury Room with Work Desk

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