Extremely disappointing stay at Hosteller Lonavala. I stayed in a 6-bed mixed dorm where only 2 beds were initially vacant. Shockingly, the next morning, 5 new guests were allowed into the same dorm around 7 AM, despite the official check-in time being 2 PM. This led to overcrowding, noise, and washroom misuse. Even after raising a complaint, no action was taken, and the staff behaved rudely and unprofessionally.
This was by far the worst experience, and the way it was handled showed a complete lack of guest care.
I am not recommending Hosteller Lonavala to anyone. Please avoid this property.
The Hosteller Lonavala, City Centre has replied on Wed Aug 13 13:47:34 IST 2025
Hi Traveller!
Thank you for sharing your feedback following your stay with us. We want to emphasize that we take all concerns seriously and are committed to addressing them with the utmost professionalism. However, we are of the standpoint that the concerns raised in your review are not accurate and do not reflect the true nature of the situation. <Add justification, if any>
- Team TH