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Govind Vihar, Dehradun | About a minute walk to Sahastradhara
116 Ratings
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property boasts a prime location that’s easy to find, along with spacious and well-maintained rooms. Guests rave about the friendly, helpful staff and delicious food, especially breakfast options. A functional gym and a clean swimming pool add to the appeal. While internet connectivity has faced some criticism, most guests enjoyed their stay and appreciated the good ambience. Overall, it offers a pleasant experience with ample parking and decent dining facilities.
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Excellent Stay
It was good .. staff was excellent - really appreciated the service of every individual who is working there .. food was really yummy .. overall a good experience.. Thanks
Room: Deluxe Twin with Balcony
The Emerald Grand has replied on Mon Sep 15 12:04:05 IST 2025
Dear Sir, Greetings from Hotel The Emerald Grand !!! Thank you for staying with us and for sharing your wonderful experience. Your kind words are highly appreciated. We are delighted to read that you enjoyed at our hotel. My team and I look forward to the pleasure of welcoming you back to The Emerald Grand for another memorable experience. Best Regards Manager Front Office
Excellent Stay
The staff was very helpful and Cooperative and also service was excellent and food was very delicious.
Room: Deluxe King with Balcony
The Emerald Grand has replied on Sat Jul 05 14:10:38 IST 2025
Dear Sir, Greetings from Hotel The Emerald Grand !!! Thank you for staying with us and for sharing your wonderful experience. Your kind words are highly appreciated. We are delighted to read that you enjoyed at our hotel. My team and I look forward to the pleasure of welcoming you back to The Emerald Grand for another memorable experience. Best Regards Manager Front Office
A Disappointing Stay a Not a 4-Star Experience
A Disappointing Stay at The Emerald Grand Dehradun - Not a 4-Star Experience My recent stay at The Emerald Grand Dehradun left much to be desired, falling significantly short of the 4-star experience it purports to offer. While the food was undeniably good, many other aspects of the property were frankly quite disappointing. The most glaring issues were around the swimming pool area. There were no pool towels available, forcing guests to carry towels from their rooms – a clear inconvenience. The changing rooms and toilets near the pool were in a deplorable state, characterized by a strong, unpleasant odor, broken flushes, and a complete lack of water in the showers. This made using the pool facilities a rather unpleasant ordeal. Inside the rooms, basic amenities were surprisingly missing. In both rooms I booked, hand towels were absent and had to be specifically requested via call, which is a detail one shouldn't have to chase in a supposed 4-star establishment. The rooms themselves felt dirty, likely exacerbated by the tiled flooring without any carpets or matting to absorb dust or offer a sense of cleanliness. Furthermore, the room lockets were not operational, raising security concerns. Adding to the list of non-functional facilities, the gym was not operational during my stay. I was informed it would only be opened upon request, which again points to a lack of readiness and proactive guest service. On a positive note, the food served at the property was definitely a highlight. The quality and taste were commendable, providing a much-needed silver lining to an otherwise lackluster experience. Overall, considering the numerous deficiencies in amenities, cleanliness, and functionality, The Emerald Grand Dehradun, despite its claims, certainly does not live up to the standards of a 4-star property. Improvements are desperately needed across various departments to meet guest expectations and justify its rating.
Room: Deluxe King with Balcony
The Emerald Grand has replied on Sat Jul 05 14:15:39 IST 2025
Dear Sir, Greetings from Hotel The Emerald Grand !!! It is beneficial to receive your constructive feedback on the stay experience here at the Hotel The Emerald Grand. Please be rest assured that we shall only improve our offerings further, Our sincere apologies for the inconvenience. I look forward to the pleasure of welcoming you back and would be delighted to assist you with any requirements. Best Regards Manager Front Office
Awesome
The stay was very good .. hygiene is maintained and comfortable sleep.the room is very clean and well maintained.nice to stay
Room: Deluxe Twin with Balcony
The Emerald Grand has replied on Sat Jul 05 14:12:01 IST 2025
Dear Sir, Greetings from Hotel The Emerald Grand !!! Thank you for staying with us and for sharing your wonderful experience. Your kind words are highly appreciated. We are delighted to read that you enjoyed at our hotel. My team and I look forward to the pleasure of welcoming you back to The Emerald Grand for another memorable experience. Best Regards Manager Front Office
Excellent Stay
Staff very courteous, breakfast spread excellent, rooms are spacious and comfortable.
Room: Deluxe King with Balcony
The Emerald Grand has replied on Sat Jul 05 14:12:35 IST 2025
Dear Sir, Greetings from Hotel The Emerald Grand !!! Thank you for staying with us and for sharing your wonderful experience. Your kind words are highly appreciated. We are delighted to read that you enjoyed at our hotel. My team and I look forward to the pleasure of welcoming you back to The Emerald Grand for another memorable experience. Best Regards Manager Front Office
Excellent Stay
Great place with ample parking. Functional gym with clean swimming pool. Food is also very nice with good breakfast options. Location is also good. No problem in locating the hotel.
Room: Deluxe King with Balcony
The Emerald Grand has replied on Sat Jul 05 14:13:00 IST 2025
Dear Sir, Greetings from Hotel The Emerald Grand !!! Thank you for staying with us and for sharing your wonderful experience. Your kind words are highly appreciated. We are delighted to read that you enjoyed at our hotel. My team and I look forward to the pleasure of welcoming you back to The Emerald Grand for another memorable experience. Best Regards Manager Front Office
Terrible Stay
soloDisgusting rooms. Gm is a clown. The staff is arrogant. Dont stay here.
Room: Deluxe King with Balcony
Nit at all recommended
The hotel is not at a good location and the place is dingy... breakfast was absolutely limited and they did not even give basics... washroom had no hand tower/face towel. Many issues
Room: Deluxe King with Balcony
The Emerald Grand has replied on Thu Apr 10 13:49:50 IST 2025
Dear Sir, "Greetings from Hotel The Emerald Grand" It is beneficial to receive your constructive feedback on the stay experience here at the Hotel The Emerald Grand. Please be rest assured that we shall only improve our offerings further, Our sincere apologies for the inconvenience. I look forward to the pleasure of welcoming you back and would be delighted to assist you with any requirements. Best Regards Manager Front Office
Overall good!
familyThe room was spacious and nice, but did not look like it had been swept. The hotel was pleasant and the staff were kind. The food for breakfast was good, but the coffee was just instant coffee. Getting a nice espresso machine could do wonders for the breakfast.
Room: Suite King with Balcony
The Emerald Grand has replied on Thu Apr 10 13:46:37 IST 2025
Dear Sir, "Greetings from Hotel The Emerald Grand" Thank you for staying with us and for sharing your wonderful experience. Your kind words are highly appreciated. We are delighted to read that you enjoyed at our hotel. My team and I look forward to the pleasure of welcoming you back to the Emerald Grand for another memorable experience. Best Regards Manager Front Office
Poor Stay
Restaurant service is not good.
Room: Deluxe King with Balcony
The Emerald Grand has replied on Thu Apr 10 13:49:10 IST 2025
Dear Sir, "Greetings from Hotel The Emerald Grand" It is beneficial to receive your constructive feedback on the stay experience here at the Hotel The Emerald Grand. Please be rest assured that we shall only improve our offerings further, Our sincere apologies for the inconvenience. I look forward to the pleasure of welcoming you back and would be delighted to assist you with any requirements. Best Regards Manager Front Office
Excellent Stay
Property is Good and Service, Ambience, staff is also very nice. Situated at Good location. easy to reach
Room: Deluxe Twin with Balcony
The Emerald Grand has replied on Thu Apr 10 13:45:09 IST 2025
Dear Sir, "Greetings from Hotel The Emerald Grand" Thank you for staying with us and for sharing your wonderful experience. Your kind words are highly appreciated. We are delighted to read that you enjoyed at our hotel. My team and I look forward to the pleasure of welcoming you back to the Emerald Grand for another memorable experience. Best Regards Manager Front Office
Hosteller dehradun
Amazing stay and very nice staff. Food was good. Ambience was clean and beautiful. I am very exciting to visit again here.
Room: Deluxe Twin with Balcony
The Emerald Grand has replied on Sat Sep 07 11:30:06 IST 2024
Dear Sir, "Greetings from Hotel The Emerald Grand" Thank you for staying with us and for sharing your wonderful experience. Your kind words are highly appreciated. We are delighted to read that you enjoyed at our hotel. My team and I look forward to the pleasure of welcoming you back to the Emerald Grand for another memorable experience. Best Regards
Best stay hote
familyRooms are good and staff is very courteous. Well maintained property. Food options are limited though.
Room: Deluxe King with Balcony
The Emerald Grand has replied on Sat Sep 07 11:30:28 IST 2024
Dear Sir, "Greetings from Hotel The Emerald Grand" Thank you for staying with us and for sharing your wonderful experience. Your kind words are highly appreciated. We are delighted to read that you enjoyed at our hotel. My team and I look forward to the pleasure of welcoming you back to the Emerald Grand for another memorable experience. Best Regards
Best of doon
familyVery nice hotel and spacious rooms and very nice food with cooperative staff and on road location makes it easy to find
Room: Deluxe Twin with Balcony
The Emerald Grand has replied on Sat Sep 07 11:30:57 IST 2024
Dear Sir, "Greetings from Hotel The Emerald Grand" Thank you for staying with us and for sharing your wonderful experience. Your kind words are highly appreciated. We are delighted to read that you enjoyed at our hotel. My team and I look forward to the pleasure of welcoming you back to the Emerald Grand for another memorable experience. Best Regards
Very bad stay
familyLocation was good but room cleanliness was so poor and i have never seen such a normal suite in my life with zero amenities even for soap we have to call the house keeping staff
Room: Suite King with Balcony
The Emerald Grand has replied on Sat Sep 07 11:32:17 IST 2024
Dear Sir, "Greetings from Hotel The Emerald Grand" It is beneficial to receive your constructive feedback on the stay experience here at the Hotel The Emerald Grand. Please be rest assured that we shall only improve our offerings further, Our sincere apologies for the inconvenience. I look forward to the pleasure of welcoming you back and would be delighted to assist you with any requirements. Best Regards
Good Stay
Food was good and staff was very well behaved. Few suggestions- Hotel should think of reducing use of plastic bottles by replacing them with glass bottles in rooms and conferences. They could have dispensers for shampoo, conditioner and hand wash / soaps. Be eco-friendly and limit use of water for washing towels.
Room: Executive King with Balcony
The Emerald Grand has replied on Sat Sep 07 11:29:24 IST 2024
Dear Ma'am, "Greetings from Hotel The Emerald Grand" Thank you for staying with us and for sharing your wonderful experience. Your kind words are highly appreciated. We are delighted to read that you enjoyed at our hotel. My team and I look forward to the pleasure of welcoming you back to the Emerald Grand for another memorable experience. Best Regards
Travel-led with family
familyI have visited the hotel with my family in 14th jun - 16th june. My whole family is happy with my decision to visit the hotel because the hotel location is very good and the staff is also very good and very polite.
Room: Deluxe King with Balcony
The Emerald Grand has replied on Sat Sep 07 11:28:32 IST 2024
Dear Sir, "Greetings from Hotel The Emerald Grand" Thank you for staying with us and for sharing your wonderful experience. Your kind words are highly appreciated. We are delighted to read that you enjoyed at our hotel. My team and I look forward to the pleasure of welcoming you back to the Emerald Grand for another memorable experience. Best Regards
Nice experience
familyHotel was very neat and clean. Staff were very helpful. Food was very good. But internet/wifi was very poor.
Room: Deluxe King with Balcony
The Emerald Grand has replied on Sat Sep 07 11:28:03 IST 2024
Dear Sir, "Greetings from Hotel The Emerald Grand" Thank you for staying with us and for sharing your wonderful experience. Your kind words are highly appreciated. We are delighted to read that you enjoyed at our hotel. My team and I look forward to the pleasure of welcoming you back to the Emerald Grand for another memorable experience. Best Regards
Hotel is ok but overpriced rooms.
Rooms are good but breakfast quality was average. Not worth spending almost 7k. Hotel need to upgrade the breakfast setup.
Room: Deluxe King with Balcony
The Emerald Grand has replied on Sat Sep 07 11:25:25 IST 2024
Dear Sir, "Greetings from Hotel The Emerald Grand" It is beneficial to receive your constructive feedback on the stay experience here at the Hotel The Emerald Grand. Please be rest assured that we shall only improve our offerings further, Our sincere apologies for the inconvenience. I look forward to the pleasure of welcoming you back and would be delighted to assist you with any requirements. Best Regards
Good Stay
nice stay
Room: Deluxe King with Balcony
The Emerald Grand has replied on Sat Sep 07 11:27:02 IST 2024
Dear Ma'am, "Greetings from Hotel The Emerald Grand" Thank you for staying with us and for sharing your wonderful experience. Your kind words are highly appreciated. We are delighted to read that you enjoyed at our hotel. My team and I look forward to the pleasure of welcoming you back to the Emerald Grand for another memorable experience. Best Regards
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