"the resort appears to be new, but the service and rooms were disappointing. The breakfast was terrible, with limited options and poorly cooked food. The swimming pool was dirty, and there wasn't much to do for families. Overall, not a great experience. "the resort appears to be new, but the service and rooms were disappointing. The breakfast was terrible, with limited options and poorly cooked food. The swimming pool was dirty, and there wasn't much to do for families. Overall, not a great experience"
The Divine Hills resort has replied on Tue Aug 27 11:16:32 IST 2024
Dear Mr. Israni,
Namaste!
Thank you for taking the time to share your feedback about your recent stay with us. We are genuinely sorry to hear that your experience did not meet your expectations.
We appreciate your comments on our resort’s newness and will certainly use your observations to improve our services. We are particularly concerned about your feedback regarding the breakfast quality, pool cleanliness, and family activities. These issues are not reflective of the standards we strive to maintain, and we are actively addressing them to ensure a more enjoyable experience for our future guests.
Your feedback is invaluable in helping us enhance our offerings, and we hope you might consider giving us another opportunity to provide you with a more satisfying stay.
Thank you again for your review.
Best regards,
Management - The Divine Hills Resort