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Review Of The Claire Hotel, Gurgaon

Sector 31, Gurgaon

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.3
    Good

    295 Ratings, 116 Reviews

    excellent
    26%
    very good
    25%
    average
    20%
    poor
    13%
    bad
    16%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 1
    • 5
    • 4
    • 1
    • 4
    • 4
    • 5
    • 1
    • 3

    Rating Categories

    • Location3.2
    • Cleanliness3.7
    • Room4.8
    • Food2.9
    • Value For Money3.0
    • Facilities2.7
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    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    • Room cleanliness is a notable issue, with many reports of dirty sheets and bathrooms showing poor maintenance.
    • Hot water availability is often a problem, especially during peak hours.
    • Breakfast quality is generally below average and lacks variety.
    • Staff attitude is inconsistent, with instances of helpful and unfriendly behavior.
    Read more

    Sort by:

    Positive first
    2.0

    Poor Stay

    ankit k.

    Hotel name very confusion, multiple names showing for this hote, actual Location not mentioned correctly in websites and apps, food service is not available and room lights, washrooms & quality very low

    Travel Month: Nov 2025

    Room: Superior King size bed

    1.0

    Terrible Stay

    devendra p.solo

    Room was sticking very badly Very old property Room was very untidy even the bed sheets were dirty. They don’t even provide packed water bottle. Rooms with that much price is not worth.

    Travel Month: Sep 2025

    Room: Superior Twin beds

    5.0

    Excellent Stay

    hitesh s.

    Nice stay and staff are very cooperative ,cleaness of room and property,

    Travel Month: Aug 2025

    Room: Superior Twin beds

    The Claire Hotel, Gurgaon has replied on Thu Sep 04 14:50:00 IST 2025

    Greeting from The Claire Hotel Thank you so much for taking the time to share your wonderful feedback about your stay with us. We are thrilled to hear that you enjoyed our hospitality and service. We look forward to welcoming you back soon. Regards Front Office Team

    4.0

    Good Stay

    manjeet s.solo

    Very close to market sector 31 with lots of options for eating. Hotel is clean. Staff very good.

    Travel Month: Aug 2025 (4-Night Stay)

    Room: Superior Twin beds

    The Claire Hotel, Gurgaon has replied on Tue Aug 12 09:54:40 IST 2025

    Greeting from The Claire Hotel Thank you so much for taking the time to share your wonderful feedback about your stay with us. We are thrilled to hear that you enjoyed our hospitality and service. We look forward to welcoming you back soon. Regards Front Office Team

    2.0

    Bad experience

    deepak b.business

    Internet was not working lift not working no gym facility No mineral water bottles broken toilet sea Internet was not working lift not working no gym facility No mineral water bottles broken toilet seat

    Travel Month: Aug 2025

    Room: Superior King size bed

    The Claire Hotel, Gurgaon has replied on Thu Sep 04 15:03:07 IST 2025

    Greeting from The Claire Hotel Thank you so much for taking the time to share your feedback about your stay with us. We apologize for the inconvenience you experienced during your visit. We take all feedback seriously and are truly sorry that we did not meet your expectations. Regards Front Office Team

    3.0

    Busimess Stay

    girish b.business

    I had stayed at the property over night as I was traveling to Jaipur. This is old property, with clean rooms, but was visibly old and aged.

    Travel Month: May 2025

    Room: Superior Twin beds

    The Claire Hotel, Gurgaon has replied on Tue May 20 13:44:25 IST 2025

    Dear Happy Guest, Greetings from Five Elements Hotels The Claire! Thank you for your kind words of appreciation about our Hotel & its services. We are happy to hear about your positive experience during your stay with us. We are in the process of renovating the hotel. Your gratitude has been shared with the team members. We look forward to welcome you back soon. Sincerely, Dinesh Kaushik General Manager

    5.0

    Good Service

    sumeet o.family with 1 kid

    Very nice staff and rooms were clean Overall very nice experience and staff was very helpful with good breakfast

    Travel Month: Mar 2025

    Room: Superior Twin beds

    • user photos
    • user photos
    • user photos

    The Claire Hotel, Gurgaon has replied on Tue May 20 13:47:34 IST 2025

    Dear Happy Guest, Greetings from Five Elements Hotels The Claire! Thank you for your kind words of appreciation about our Hotel & its services. We are happy to hear about your positive experience during your stay with us. Your gratitude has been shared with the team members. We look forward to welcome you back soon. Sincerely, Dinesh Kaushik General Manager

    4.0

    Good Stay

    naveen s.group

    Great ambiance with some good service, made the day . need to work little on Room service and food quality

    Travel Month: Feb 2025

    Room: Superior Twin beds

    The Claire Hotel, Gurgaon has replied on Tue May 20 14:01:07 IST 2025

    Dear Happy Guest, Greetings from Five Elements Hotels The Claire! Thank you for your kind words of appreciation about our Hotel & its services. We are happy to hear about your positive experience during your stay with us. We will try to improve our food quality and services at suggested. Your gratitude has been shared with the team members. We look forward to welcome you back soon. Sincerely, Dinesh Kaushik General Manager

    2.0

    Poor Stay

    yash c.solo

    foul smell in the room, tv not working. shower not working. very dim light. no hot water in evening or night. pot shower broken.

    Travel Month: Feb 2025

    Room: Superior Twin beds

    3.0

    Not a very pleasant stay

    soumen b.loyalty-iconbusiness

    Bathroom was not good, there was water logging. Breakfast was not upto the mark. Quality was not good. Staying for one night is ok.

    Travel Month: Feb 2025

    Room: Superior Twin beds

    3.0

    Don’t go for the pictures available

    solo

    Not very well maintained, rooms and bed sheets not clean , washroom in poor condition . Breakfast cold and limited options

    Travel Month: Feb 2025

    Room: Superior Twin beds

    2.0

    Ok food, room

    m n.business

    Breakfast is not so good. Rooms are also not so clean the towels and blankets were not clean there are better hotels for same prce

    Travel Month: Jan 2025

    Room: Superior Twin beds

    1.0

    Wrist stay

    kamesh s.business

    Wrist stay small room, no water bottel, no gijar in bathroom, no ventilation. Food is very bedd. The hotel is overprised. they won't even provide water bottel. Fir the cost they charge hotel not at well as mainted. Its old hotel needs some rubishments.

    Travel Month: Jan 2025

    Room: Superior Twin beds

    • user photos
    • user photos
    • user photos
    1.0

    Terrible Stay

    kuldeep s.couple

    Unpleasant lobby or room smell dirty rooms untidy beds excessive noise property/room amenities poor customer service

    Travel Month: Jan 2025

    Room: Superior King size bed

    3.0

    Average Stay

    shashvat s.

    Bathroom didnt had hot water room was not clean mini fridge was empty no tea cup

    Travel Month: Dec 2024

    Room: Superior King size bed

    1.0

    Terrible Stay

    anand r.

    Worst stay, small room, conjusted as well, no ventilation, no windows, rude and aggressive staff, they said they won't take luggage to the room given on 1st floor, no room service very bad stay at this hotel

    Travel Month: Dec 2024 (4-Night Stay)

    Room: Superior Twin beds

    1.0

    Very pathetic hotel. No maintenance at all

    sidda r.loyalty-iconbusiness

    Very dirty room, dirty toilet and worst kind of stay. No maintenance at all. Food very bad. Never expected like this hotel. Tv not working. Fan and ac make noise. No toilet tissues. Vent fan noisy. Very bad stay

    Travel Month: Oct 2024

    Room: Superior Twin beds

    • user photos
    1.0

    Terrible Stay

    arun k.loyalty-iconbusiness

    Room quality was poor, ac was making noise and not cooling. Bathroom's roof was leaking. No hot water. Breakfast was not good at all.

    Travel Month: Oct 2024

    Room: Superior Twin beds

    1.0

    Pathetic

    yogesh j.

    Pathetic horrible i will never recommend this hotel disgusting all facilities were the worst pathetic

    Travel Month: Sep 2024

    Room: Superior King size bed

    3.0

    Average Stay

    tejas d.

    I recently stayed at five elements hotel, the claire in gurgaon, and overall, it was a pleasant experience. The room was spacious and well-maintained, with efficient air conditioning that made the stay comfortable. However, there were a couple of minor inconveniences. The hotel restaurant closed early at 9:30 pm, which forced us to order food from outside when we returned late. Additionally, there was no hot water available in the early morning, which could be a problem for guests with early flights. Despite these issues, the overall ambiance and room quality made for a comfortable stay. With a few adjustments, this could be an even better experience for future guests.

    Travel Month: Sep 2024

    Room: Superior Twin beds

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