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Review Of Hotel Cymbal (Sector 31 Gurgaon)0123401234

Sector 31, Gurgaon

    User Rating & Reviews

    • everyone
    • solo
    3.4
    Good

    41 Ratings, 15 Reviews

    excellent
    22%
    very good
    27%
    average
    34%
    poor
    5%
    bad
    12%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 3
    • 4
    • 2
    • 3
    • 4
    • 3
    • 3
    • 3
    • 4
    icon
    We are using generative AI to show you summarised user review

    Reviews Summary

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    This property is praised for its amazing service and cooperative staff, making for a comfortable stay. Guests appreciate the good location and well-maintained rooms. The food is also a highlight, often described as delicious. However, some guests faced issues with cleanliness, like small cockroaches, and there were problems reported with WiFi and TV not working. Additionally, a few reviewers mentioned inconsistent water temperatures and service quality that could improve.

    Sort by:

    Positive first
    3.0

    Average Stay

    ankur k.couple

    Despite paying the full listed price, the hotel alloted a below average room in newly added wing... poorly furshid with faulty AC...

    Travel Month: Jun 2025

    Room: Deluxe Room

    Hotel Cymbal (Sector 31 Gurgaon) has replied on Thu Jun 26 10:49:31 IST 2025

    Dear Guest, Greetings! Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations, particularly with the room condition and the AC issues. Your comments are valued, and we will certainly look into these concerns to improve our services. Thanks & Regards

    5.0

    Excellent Stay

    santosh k.

    Service is good will stay next time

    Travel Month: Sep 2024

    Room: Deluxe Room

    Hotel Cymbal (Sector 31 Gurgaon) has replied on Fri Sep 06 17:36:36 IST 2024

    Dear Guest, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Thanks & Regards

    5.0

    Excellent Stay

    abhinav.

    Amazing service and rooms!

    Travel Month: Sep 2024

    Room: Deluxe Room

    Hotel Cymbal (Sector 31 Gurgaon) has replied on Fri Sep 06 17:37:01 IST 2024

    Dear Guest, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Thanks & Regards

    5.0

    Excellent Stay

    jk a.business

    Good stay nice staff jeetu is good receptionist value of money if i will visit again than prefer to stay agaun

    Travel Month: Aug 2024

    Room: Deluxe Room

    Hotel Cymbal (Sector 31 Gurgaon) has replied on Sun Aug 04 10:38:15 IST 2024

    Dear Jk Agarwal, Thank you for your kind words! We're delighted to hear you had a good stay and enjoyed the service from Jeetu. We look forward to welcoming you back on your next visit! Thanks & Regards

    5.0

    Excellent Stay

    raman k.family

    The stay was great, location is very good, rooms are exclusive, service is excellent, food taste is better than any thing. I would like to visit here again and again.

    Travel Month: Jun 2024

    Room: Deluxe Room With Free WIFI

    • user photos
    • user photos
    • user photos

    Hotel Cymbal (Sector 31 Gurgaon) has replied on Wed Jul 03 10:07:08 IST 2024

    Dear Guest, We are thrilled to hear that you had a great stay with us! Thank you for highlighting our prime location, exclusive rooms, excellent service, and delicious food. We can't wait to welcome you back again and again! Thanks & Regards

    5.0

    Comfortable

    shravan k.family

    The stay was great, very comfortable, rooms are well maintained, staff is so nice and cooperative, location is very good, food has good taste, i would like to visit here again.

    Travel Month: May 2024

    Room: Deluxe Room With Free WIFI

    Hotel Cymbal (Sector 31 Gurgaon) has replied on Fri Jun 07 08:59:02 IST 2024

    Dear Guest, Thank you for your kind words! We are delighted to hear that you had a great stay with us and enjoyed our comfortable rooms, helpful staff, convenient location, and delicious food. We look forward to welcoming you back on your next visit! Thanks & Regards

    4.0

    Got issue to sower

    pankaj r.business

    Hotel was good but i got issue with the sower mixture, i was not able to get right amount of hot water during my bath sometimes i get too cold sometimes too hot.

    Travel Month: Feb 2024

    Room: Deluxe Room With Free WIFI

    Hotel Cymbal (Sector 31 Gurgaon) has replied on Mon May 13 11:14:48 IST 2024

    Dear Guest, We are glad to hear that you had a good experience at our hotel. We apologize for the inconvenience you faced with the shower temperature. Our team will look into this matter promptly to ensure a more comfortable stay for our guests in the future. Thank you for bringing this to our attention. Thanks & Regards

    3.0

    Average Stay

    sandhya s.

    Its good. But wifi is not working. Tv is also not working

    Travel Month: Jan 2024

    Room: Deluxe Room With Free WIFI

    Hotel Cymbal (Sector 31 Gurgaon) has replied on Mon May 13 11:16:52 IST 2024

    Dear Guest, Thank you for your feedback! We apologize for the inconvenience you experienced with the wifi and TV. Our team is currently working on resolving these issues to ensure a better experience for you in the future. Thanks & Regards

    3.0

    Average Stay

    manish.

    Service was good but in the room there were small cockroaches on the side of the bed and also on wash basin

    Travel Month: Nov 2023 (6-Night Stay)

    Room: Deluxe Room With Free WIFI

    Hotel Cymbal (Sector 31 Gurgaon) has replied on Mon May 13 11:17:19 IST 2024

    Dear Guest, Thank you for sharing your feedback with us. We are glad to hear that you found our service good. We apologize for the inconvenience caused by the presence of small cockroaches in your room. Rest assured, we will address this issue promptly. Your feedback helps us improve our services for all our guests. Thanks & Regards

    1.0

    Terrible Stay

    sameer j.loyalty-icon

    Hotel staff behaviour

    Travel Month: Sep 2023

    Room: Deluxe Room With Free WIFI

    Hotel Cymbal (Sector 31 Gurgaon) has replied on Mon May 13 11:20:28 IST 2024

    Dear Guest, We want to apologize for your negative experience at our outlet. We`d like to learn more about your specific situation & make things right. We want to work towards earning back your business. Thanks & Regards

    1.0

    Terrible Stay

    sameer j.loyalty-icon

    Hotel staff behaviour also they don’t have professionalism how to talk with guest

    Travel Month: Sep 2023

    Room: Deluxe Room With Free WIFI

    Hotel Cymbal (Sector 31 Gurgaon) has replied on Mon May 13 11:21:35 IST 2024

    Dear Guest, We are truly sorry to hear about your experience with our hotel staff. Providing exceptional service is our top priority, and we appreciate your feedback as it helps us improve. We will address this issue with our team to ensure that our guests are treated with the utmost professionalism and respect. Thank you for bringing this to our attention. Thanks & Regards

    1.0

    Terrible Stay

    nikhi s.

    Poor service

    Travel Month: Jun 2023

    Room: Deluxe Room With Free WIFI

    Hotel Cymbal (Sector 31 Gurgaon) has replied on Thu Jun 22 08:32:39 IST 2023

    SORRY FOR THE INCONVINIENCE

    4.0

    Good Stay

    karan j.

    It's amazing hotel also food is tasty and staff is very humble saftey also must in prior.

    Travel Month: Jun 2023 (5-Night Stay)

    Room: Deluxe Room With Free WIFI

    • user photos

    Hotel Cymbal (Sector 31 Gurgaon) has replied on Thu Jun 22 08:31:52 IST 2023

    THANKS FOR THE FEEDACK

    2.0

    Poor Stay

    rajesh k.

    Break fast is not good

    Travel Month: May 2023

    Room: Deluxe Room With Free WIFI

    Hotel Cymbal (Sector 31 Gurgaon) has replied on Mon May 13 11:24:17 IST 2024

    Dear Guest, Thank you for bringing this to our attention. We hate to hear that you had a bad experience. We will share the same feedback with our higher Management and we will like to look into this. Thanks & Regards

    4.0

    Staff behaviour

    ritu y.group

    Behavior of the staff member was not good. He was so rude. Did-not provide any basic aminities.

    Travel Month: Mar 2023

    Room: Deluxe Room With Free WIFI

    Hotel Cymbal (Sector 31 Gurgaon) has replied on Tue Mar 28 09:12:35 IST 2023

    Thanks for your review.

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