Good property, new and good interiors. The rooms were nice and clean, big bathrooms, good facilities in the room. Service needs to improve. There was no hot water most of the time in the bathroom, complained twice but no action by the hotel staff. No help from staff with the luggage, even after asking to help as had family with kids. WiFi was also on and off. Breakfast spread was good, just eggs were missing.
The Beacon Hotel NIBM, Pune has replied on Thu Jul 24 21:39:46 IST 2025
Dear Guest,
We appreciate your detailed review, as it aids us in understanding our strengths and areas that need improvement too. We're thrilled to hear that you enjoyed our property, interiors, and room facilities. It's exhilarating to hear that cleanliness, a high-priority for us, met your expectations. We have taken note of your concerns about service areas that need improvement. We agree that the lack of hot water is inconvenient, and it's not in line with our standards. We will take immediate action to rectify it. The issue regarding bags assistance and inconsistent WiFi are areas that we will certainly work on and set stringent measures in place to improve. We are sorry to hear about the absence of eggs in breakfast; we will ensure a more diverse spread, including eggs, is made available. Your feedback is invaluable as it helps us become better. We would love to welcome you back, giving you an exceptional experience next time!
Regards,
Nikita Chabukswar
Operation Manager