Guests have reported serious issues at this property, including allegations of theft and kidnapping incidents involving staff. Many experienced poor management, with some arriving only to find no rooms available despite prior bookings. Cleanliness is a recurring complaint, with dirty rooms, non-functioning amenities, and a lack of basic provisions like drinking water and toiletries. While some mentioned good staff behavior, the overall sentiment leans towards dissatisfaction due to inadequate service and upkeep.