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Panchgani, Mahabaleshwar | 12.0 km from city centre
53 Ratings, 27 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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Guests have expressed significant concerns about the property's cleanliness and maintenance, citing stained bedsheets, dirty bathrooms, and fungus issues. Many mentioned the lack of basic amenities and food availability, which made their stay frustrating. Although the location is praised for its proximity to attractions like Mapro Garden, the service and overall condition seem to need serious improvement. Some positive notes include friendly staff and good views, but overall, experiences have leaned towards negative.
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Terrible Stay
This was hands down one of the worst stays I’ve ever had. The Highland Mist is a complete disaster and should not even be allowed to call itself a hotel. • No fresh towels – basic hygiene was completely ignored. • Mould on the walls everywhere – disgusting, filthy, and a serious health risk. • No hot water – despite being promised, we were left with cold showers. • Stained and dirty bedsheets – beyond unhygienic, felt like they were never washed. • Constant power cuts – making the stay absolutely miserable. • Staff with zero manners – rude, careless, and completely unbothered about guests’ problems. This place is a scam. Nothing matches the service they claim to provide. Staying here was a nightmare, and I would never recommend this to anyone. Save yourself the money, time, and frustration – avoid this place at all costs.
Room: Queen Deluxe With Balcony Non Rooms
Pathetic experience
No approach road, no ambience, no cleanliness, stained bedsheets and stained towels, shabby, dirty bathrooms with fungus on walls and ceiling, dust all over the room. It was a pathetic experience in dc 2024
Room: Queen Deluxe With Balcony AC Room
Terrible Stay
It was a horrible experience. Worst in my life. How can makemy trip empanelled such property ? if possiable, pl return my money for this 3rd graded property.
Room: Queen Deluxe With Balcony Non Rooms
Terrible Stay
Worst service, no food, no water, no proper staff,
Room: Queen Deluxe With Balcony Non Rooms
Horrible experience
Cleanliness was minus 100%. There is no food available in the hotel. Bed sheet , pillows and other things were in horrible conditions. I don’t know how make my trip is suggesting such property to their existing client.
Room: King Deluxe Rooms|Queen Deluxe With Balcony Non Rooms
Terrible Stay
Very bed hotel mount must in mahabaleshwar
Room: Queen Deluxe Non Room
Poor Stay
No proper no food facility i ordered from zomato no plates or spoons for eating very difficult to manage
Room: Queen Deluxe With Balcony AC Room
Review for mountain mist hotel (mahabaleshwar)
The place is average with near average facilities. There is no restaurant attached to the hotel so you need to order from adjoining hotel (hotel harmony palace. Hotel view was good with a balcony attached. A basic breakfast facility with tea or coffee would have been better. All in all an average hotel which could be better if you want some basic stay and do not want to spend too much.
Room: Queen Deluxe Non Room
walking distance from Mapro garden, simple and clean
familyVery simple and clean hotel. Good view, quiet area and yet close to the Mapro garden and main road. You may find difficulty in reaching the place, the board needs to be put up clearly for directions. To do not get soaps and other toiletries but only towel, but the bathrooms are very clean with continuous water supply. Please do not follow the contact number provided on Google as it does not belong to the actual hotel person and the person will always say it’s fully booked to make you direct to another hotel. No breakfast available but you have Mapro garden nearby so not a thing to worry really.
Room: Queen Deluxe With Balcony Non Rooms
Economical stay at panchgani
Perfect location as it is walking from mapro garden and many other points. The service is good and staff is friendly. Breakfast is served a lil slow which can be improved.
Room: Queen Deluxe Non Room
TH HIGHLAND MIST has replied on Sat Mar 23 17:38:14 IST 2024
Dear Ankur ji, Thank you for taking time to leave a feedback on your recent visit. Your positive feedback motivates us to serve our customers even better. We strive to be not just good, but the best. We are happy that you enjoyed every bit of your visit as well as the location. It was a pleasure for us to have you as our guest. We are looking forward to welcoming you again! With regards, The Mountain Mist.
Good to stay
Services was fast. All staff were good, polite & hardworking. Amenities were upto the mark & location is good near mapro garden. Only thing is they should give pickup & drop service during arrival & departure.
Room: Queen Deluxe With Balcony AC Room
TH HIGHLAND MIST has replied on Thu Jan 11 17:24:47 IST 2024
Dear Fazal ji, Thank you for taking time to leave a feedback on your recent visit. Your positive feedback motivates us to serve our customers even better. We strive to be not just good, but the best. We are happy that you enjoyed every bit of your visit as well as the location. It was a pleasure for us to have you as our guest. We are looking forward to welcoming you again! With regards, The Mountain Mist.
Poor Stay
The room allotted was not up to the mark. One of the room was not having balcony view. Walls was having multiple places seepage
Room: Queen Deluxe With Balcony AC Room
TH HIGHLAND MIST has replied on Sat Mar 23 17:41:30 IST 2024
Dear Madam, We apologize for inconvenience caused because of us. we feel so glad. we take care for this. It wont happen again. Hope you will give chance to serve you again. Thanks, The Mountain Mist Hotel.
Very good location and great view. Strawberry farms are very near.
Very nice location and good view. Strawberry farms and paragliding and mapro is in walkable distance.
Room: Queen Deluxe With Balcony Non Rooms
TH HIGHLAND MIST has replied on Fri Dec 15 13:33:02 IST 2023
Dear SubbaRao ji, Thank you for taking time to leave a feedback on your recent visit. Your positive feedback motivates us to serve our customers even better. We strive to be not just good, but the best. We are happy that you enjoyed every bit of your visit as well as the location. It was a pleasure for us to have you as our guest. We are looking forward to welcoming you again! With regards, The Mountain Mist.
Great stay !
The hotel room was clean, the staff was helpful, it was within walking distance from Mapro garden and the best part was the terrace view of sunset and valley ☺️
Room: Deluxe Rooms - Non-AC With Balcony
TH HIGHLAND MIST has replied on Sun May 28 10:56:40 IST 2023
Dear reviewer, thank you for taking time to leave a feedback on your recent visit. Your positive feedback motivates us to serve our customers even better. We strive to be not just good, but the best. We are happy that you enjoyed every bit of your visit as well as the location. It was a pleasure for us to have you as our guest. We are looking forward to welcoming you again! with regards, the mountain mist.
Not clean
Floors were not cleaned properly. There is a electricity issue. Staff is bit rude. Overall ok. Average
Room: Deluxe Rooms - Non-AC With Balcony
TH HIGHLAND MIST has replied on Sun May 28 10:57:52 IST 2023
Dear reviewer, thank you for taking time to leave a feedback on your recent visit. We apologise for inconvenience caused. We strive to be not just good, but the best. It was a pleasure for us having you as our guest. We are looking forward to welcoming you again! with regards, the mountain mist.
Good Stay
The hotel is located close to the main road. It was clean and higenic. Thar food quality wad also good but have limited chioce. Only thing need to improve is service.
Room: Budget Double Room
TH HIGHLAND MIST has replied on Tue May 23 19:50:08 IST 2023
Dear vijay ji, thank you for taking time to leave a feedback on your recent visit. Your positive feedback motivates us to serve our customers even better. We strive to be not just good, but the best. We are happy that you enjoyed every bit of your visit as well as the location. It was a pleasure for us having you as our guest. We are looking forward to welcoming you again! with regards, the mountain mist.
Good Stay
Hotel is situated way down if any arrangements can be made it would be good not lights on street if we want to go on night and food is average.
Room: Deluxe rooms AC
TH HIGHLAND MIST has replied on Tue May 23 19:51:56 IST 2023
Dear karthik ji, thank you for taking time to leave a feedback on your recent visit. Your positive feedback motivates us to serve our customers even better. We strive to be not just good, but the best. We are happy that you enjoyed every bit of your visit as well as the location. Road light issues are local body issues. We will suggest them to do it. It was a pleasure for us having you as our guest. We are looking forward to welcoming you again! with regards, the mountain mist.
Good
It was good experience and the service was satisfactory
Room: Deluxe Rooms - Non-AC With Balcony
TH HIGHLAND MIST has replied on Mon Apr 24 22:05:34 IST 2023
Dear reviewer, thank you for taking time to leave feedback on your recent visit. Your positive feedback motivates us to serve our customers even better. We strive to be not just good, but the best. We are happy that you enjoyed every bit of your visit as well as the location. It was a pleasure for us to have you as our guest. We are looking forward to welcoming you again! with regards, the mountain mist.
Nice hotel to stay
Stayed for three nights. The hotel is overall nice. The staff here is very cooperative and friendly. The food was tasty.
Room: Deluxe Rooms - Non-AC
TH HIGHLAND MIST has replied on Mon Jan 30 08:53:13 IST 2023
Dear akshay, thanks for sharing your experience. We value the feedback of our guests! it was a pleasure for us to have you as our guest! we are looking forward to welcoming you again! with regards, the mountain mist
An average experience.
Stayed at this hotel for one day during a leisure trip to mahabaleshwar. Although hotel location and rooms are good, the staff lacks the professional attitude. Basic things like glasses for water, soap in toilet etc had to be told to the staff every-time. Food was fairly good. Overall an average stay. Proper car parking space needed. Very difficult in case there are more vehicles.
Room: Suite Rooms
TH HIGHLAND MIST has replied on Sun Jan 22 10:49:54 IST 2023
Dear tanuj ji, thank you for taking time to leave a feedback on your recent visit. Your positive feedback motivates us to serve our customers even better. We strive to be not just good, but the best. We are happy that you enjoyed every bit of your visit as well as the location. It was a pleasure for us to have you as our guest. We are looking forward to welcoming you again! with regards, the mountain mist.
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