I had a very terrible experience at Hotel Super Townhouse Oak, Hadapsar, Pune, which I had booked for 6 days.
On the first day, even though I had already informed the hotel about my late arrival, I was given a room that was not clean. After requesting, I managed to get the room changed.
The next morning at 5:00 AM, when I went to the washroom, I found that:
• There was no shower 🚿,
• The bathtub shower was not working,
• Even the commode water jet was not functional.
Somehow, I adjusted and reported these issues at the reception around 8:00 AM. I also informed them that I would be back by 6:00 PM and expected the problems to be resolved by then.
However, when I returned at 6:30 PM, I was disappointed to find that nothing had been fixed. When I tried to speak with the hotel management, they very rudely told me that the hotel was under construction, and they could not do anything. They said I had to adjust with the issues. When I asked for a refund, they refused and instead told me to check out.
Finally, I raised a complaint with MakeMyTrip, after which I received a refund for 4 days of my booking.