The property shines with its prime location near Galleria Market and attentive staff. Many guests praised the cleanliness of the rooms and helpful service. The food quality received mixed reviews, though some enjoyed it. However, numerous complaints highlighted poor maintenance, rude staff, and unkempt rooms, often leaving guests frustrated. Additionally, issues like late breakfast service and a lack of basic amenities impacted experiences negatively, overshadowing the positives of a strategically placed property.