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Review Of Super Hotel O New Town Near Axis Mall Formerly Spandan Inn

New Town, Kolkata | 870 m drive to The Galleria

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.4
    Good

    113 Ratings, 54 Reviews

    excellent
    39%
    very good
    12%
    average
    18%
    poor
    12%
    bad
    19%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 5
    • 5
    • 5
    • 1
    • 4
    • 3
    • 4
    • 1
    • 3

    Rating Categories

    • Location2.1
    • Cleanliness1.6
    • Food1.5
    • Value For Money2.0
    • Facilities2.3
    icon
    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    • Clean and comfortable rooms are appreciated by many guests.
    • The location is convenient for exploring the city and nearby attractions.
    • Some guests faced issues with room amenities like AC and TV not functioning properly.
    • There are complaints about the staff's welcoming attitude and service quality being inconsistent.
    Read more

    Sort by:

    Positive first
    1.0

    worst experince ever

    shivam t.couple

    Dirty rooms with cockroaches worst experience ever the bedsheet was also dirty and the pillow covers where torn

    Travel Month: Nov 2025

    Room: Classic

    5.0

    Excellent Stay

    priyankar.solo

    Every thing is Fine it's just that my room doesn't had any table to keep my laptop but except that everything was fine. Though i know other room have there own table as i have stayed there previously. So, i thing they should add tables to every room i guess.

    Travel Month: Oct 2025

    Room: Classic

    5.0

    Excellent Stay

    anshuman s.

    The room was very clean, the staff there behaved very well, the manager was very helpful and the food in the hotel was also very good. The AC and TV were working properly and the room was very clean.

    Travel Month: Sep 2025 (9-Night Stay)

    Room: Classic

    1.0

    Terrible Stay

    partha p.solo

    Ac is not working Properly, Fan was not working, No TV is running, when I gave the complain thay said we can't do nothing

    Travel Month: Jul 2025

    Room: Classic

    2.0

    Poor Stay

    nazir t.family

    Stuffs are not welcomeing at all. Very rude behaviour, particularly receptionist. Dirty bed sheet and towels. I booked 2 rooms with breakfast, they not even bother about it. Once I asked for breakfast they said it's for 2 persons only. But in MMT receipt it's clearly mentioned breakfast for 4 persons. Overall very bad experience ever I had. I will not suggest anyone for this particular hotel.

    Travel Month: Jun 2025

    Room: Classic

    3.0

    Average Stay

    sumit b.

    Location was good but room service, food , facilities very poor

    Travel Month: Mar 2025

    Room: Classic

    1.0

    Don't repeat to go there.

    subhankar d.group

    Rooms are very poor, Foods are not available, services are very low Quantity. I don't like to refer anyone

    Travel Month: Mar 2025

    Room: Classic

    1.0

    Terrible Stay

    ehtesham u.couple

    It was one of the worst service which I have experienced at any stay. Also amenities were not working or in a bad condition....not recommended for anyone

    Travel Month: Mar 2025

    Room: Classic

    2.0

    Not recommended

    sabyasachi d.solo

    The place had dirty rooms full of mosquitoes and broken room accessories. Please avoid the place. Disappointed!

    Travel Month: Feb 2025

    Room: Classic

    1.0

    Terrible Stay

    prerna k.solo

    Receptionist didn't allow to enter inside after 10PM , So I couldn't even stay in the hotel. I am really disappointed for this and asking for refund

    Travel Month: Jan 2025

    Room: Classic

    1.0

    Terrible Stay

    md a.loyalty-icon

    Too dirty. I won’t recommend anyone to use this hotel to stay. Staffs are very rude. I had breakfast included in the rate which they didn’t provide saying it doesn’t show in their system. Bad smells in the rooms throughout.

    Travel Month: Jan 2025

    Room: Classic

    3.0

    Average

    praveen p.solo

    Average place. Average room. Location is pretty close to Axis mall and Mad Bee Comedy club. Overall I don't have any major complaints.

    Travel Month: Jan 2025 (3-Night Stay)

    Room: Classic

    1.0

    Worse experience

    gaurav b.loyalty-iconcouple

    I booked two room but i was given one room only because it was early morning i had to compromise and stay in that single room. If they couldn’t give me two rooms they should have not taken the money upfront

    Travel Month: Nov 2024

    Room: Classic

    5.0

    Excellent Stay

    dharmendra.business

    I really liked my stay here. The room was clean, and the staff was there to help with any questions i had.

    Travel Month: Nov 2024

    Room: Classic

    5.0

    Excellent Stay

    sushant.business

    The room was comfortable, and the hotel was quiet. The staff was very helpful, making our stay feel smooth and easy.

    Travel Month: Nov 2024

    Room: Classic

    5.0

    Superb amenities

    dhaval.business

    The staff was friendly, and the room was in great condition. Overall, it was a peaceful and comfort stay.

    Travel Month: Oct 2024

    Room: Classic

    3.0

    need to improve a lot.

    loyalty-iconfamily with 2 kids

    The room are somehow good, but a lot of improvement are still to make good. Staff were not available for the service. Foods were not available in the hotel.

    Travel Month: Oct 2024

    Room: Classic

    5.0

    Efficient check-in

    sumit.business

    The check-in process was quick and easy. We were in our room within minutes of arrival.

    Travel Month: Sep 2024

    Room: Classic

    5.0

    Delightful stay

    chetan.business

    Exceptional comfort and a relaxing environment clean room, comfy bed, and great service highly recommended.

    Travel Month: Sep 2024

    Room: Classic

    5.0

    Homey atmosphere

    mohit.business

    I felt homey atmosphere in this hotel, and my room was also clean comforable and bed was so relaxing.

    Travel Month: Sep 2024

    Room: Classic

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