The property enjoys a prime location in Civil Lines, close to various shops and eateries. Some guests appreciated the tasty food and cooperative staff. However, many reviews highlighted issues like small room sizes, cleanliness concerns with stained linens, and poorly maintained bathrooms. The service received mixed reviews, with some praising staff behavior, while others reported rude or unhelpful service. Several guests faced problems with amenities like TV and hot water. Overall, opinions were quite varied.