The reviews paint a disappointing picture of the property. Guests mention terrible maintenance, unclean rooms, and lack of basic amenities like towels and toiletries. Service dissatisfaction is evident, with reports of bad hospitality and unprofessional staff. There’s a mention of good views and some comfortable stays, but the overall sentiment heavily leans towards frustration due to poor cleanliness and inadequate service. The inconsistency in guest experiences emphasizes significant areas for improvement.