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Maradu, Cochin
1135 Ratings
Last 10 Customer Ratings (Latest First)
Reviews Summary
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Sugar Business Hotel in Cochin offers a delightful experience with its clean, spacious rooms and warm, friendly staff. Guests rave about the excellent location, making it easily accessible. The complimentary breakfast is a highlight, well-loved for its variety and quality. Attentive service and prompt housekeeping enhance the stay further. The property boasts a cozy ambiance perfect for families and business travelers alike. Overall, it's a fantastic choice for anyone seeking comfort and good value for money in Cochin!
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Average Stay
location is a bit difficult to find. As for the stay, the food was absolutely horrid and tasteless. The lift was smelling. There was no one to carry the luggage from. the car to the lobby even though the security at the door was watching the fun of me struggling. Will never recommend this hotel to anyone.
Room: Executive Double
Sugar Business Hotel has replied on Thu Sep 25 17:17:31 IST 2025
Dear Mr.Krishnakumar Krishnan, Greetings from Sugar Business Hotel!! Thank you for sharing your feedback with us. We are truly sorry to hear that the food and other aspects of your stay did not meet your expectations. Please know that our multi-cuisine restaurant strives to offer a variety of flavorful dishes, and we take your comments seriously as we continuously work on enhancing our quality. Regarding the lift and luggage assistance, we deeply regret the discomfort and lack of support you encountered. Your experience is not reflective of the standards we aim to uphold, and we will address these issues with our team immediately. We appreciate your feedback as it helps us improve, and we hope you will give us another opportunity in the future to provide you with the hospitality and service you deserve. Warm Regards, Deepa George, Director.
Overall OK
Good location. Peacful. Clean. Separate kitchen and eating area should be available for vegeterians.
Room: Executive Double
Sugar Business Hotel has replied on Thu Sep 25 17:12:58 IST 2025
Dear Pradyumna, Greetings from Sugar Business Hotel!! Thank you for taking the time to share your feedback. We’re pleased to know you appreciated our peaceful environment, convenient location, and cleanliness. We also acknowledge your suggestion regarding a separate kitchen and dining area for vegetarians. While ours is a multi-cuisine restaurant catering to a wide range of preferences, we do take special care in preparing vegetarian dishes separately to maintain quality and hygiene. Your input is valuable, and we will certainly keep it in mind as we continue to enhance our guest experience. We hope to welcome you again soon for another comfortable stay. Warm Regards, Deepa George, Director.
True value for money hotel
A true value-for-money hotel with all the essentials in place. The rooms and common areas are well-maintained, ensuring good cleanliness throughout. The staff members are polite, courteous, and always ready to assist, which adds to the overall comfort of the stay. The in-house restaurant is another highlight, offering a nice selection of food with quality and taste that makes dining a pleasant experience.
Room: Executive Double
Sugar Business Hotel has replied on Thu Sep 25 17:08:31 IST 2025
Dear Mr.Atul, Greetings from Sugar Business Hotel!! Thank you for your wonderful feedback! We are truly delighted to know that you found our hotel to be a true value-for-money choice and that all the essentials met your expectations. It’s especially rewarding to hear your kind words about the cleanliness of our rooms and common areas, as well as the courteousness and helpfulness of our staff. Your appreciation motivates us to continue delivering the highest standards of service and comfort. We’re also glad you enjoyed your dining experience at our in-house restaurant. Knowing that the quality and taste of our food added to the overall experience means a lot to us. We look forward to welcoming you back for another comfortable and enjoyable stay. Warm Regards, Deepa George, Director.
Average stay - no pure veg foo
The hotel looks nice from the outside, but the reality inside doesn’t match the first impression. Rooms are not well maintained – nothing really bad, but nothing impressive either. Overall, it feels quite average. Breakfast is also on the simpler side. One major drawback for vegetarian guests is that there isn’t a pure veg option. All items are kept together, and when asked, the staff mentions that they use common utensils, which isn’t always ideal. If you’re looking for a basic stay without expecting much, it’s fine. But if you want good maintenance and more thoughtful food options, especially for vegetarians, you may find it underwhelming.
Room: Executive Double
Sugar Business Hotel has replied on Mon Sep 08 15:00:52 IST 2025
Dear Mr.Amar Shah, Greetings from Sugar Business Hotel!! Thank you for taking the time to share your feedback with us. We truly appreciate your honest review, as it helps us understand where we are doing well and where there is room for improvement. We’re glad to hear that you found the exterior of the hotel appealing, though we regret that your overall experience didn’t fully meet your expectations. Your observations about room maintenance and breakfast offerings have been carefully noted. With regard to vegetarian options, we understand your concerns and sincerely apologize for any inconvenience caused. While we are not a purely vegetarian hotel, we do strive to provide the best possible options for our vegetarian guests. That said, we recognize the importance of clearly separated and thoughtfully prepared food choices, and we are reviewing our processes to better cater to dietary preferences moving forward. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and offer a more comfortable and satisfying stay. Warm Regards, Deepa George, Director.
Average Stay
The hotel looks nice from the outside, but the reality inside doesn’t match the first impression. Rooms are not well maintained – nothing really bad, but nothing impressive either. Overall, it feels quite average. Breakfast is also on the simpler side. One major drawback for vegetarian guests is that there isn’t a pure veg option. All items are kept together, and when asked, the staff mentions that they use common utensils, which isn’t always ideal. If you’re looking for a basic stay without expecting much, it’s fine. But if you want good maintenance and more thoughtful food options, especially for vegetarians, you may find it underwhelming.
Room: Executive Double
Sugar Business Hotel has replied on Mon Sep 08 15:01:50 IST 2025
Dear Mr.Amar Shah, Greetings from Sugar Business Hotel!! Thank you for taking the time to share your feedback with us. We truly appreciate your honest review, as it helps us understand where we are doing well and where there is room for improvement. We’re glad to hear that you found the exterior of the hotel appealing, though we regret that your overall experience didn’t fully meet your expectations. Your observations about room maintenance and breakfast offerings have been carefully noted. With regard to vegetarian options, we understand your concerns and sincerely apologize for any inconvenience caused. While we are not a purely vegetarian hotel, we do strive to provide the best possible options for our vegetarian guests. That said, we recognize the importance of clearly separated and thoughtfully prepared food choices, and we are reviewing our processes to better cater to dietary preferences moving forward. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and offer a more comfortable and satisfying stay. Warm Regards, Deepa George, Director.
Excellent Stay
Hotel is very good. Its location, ambience and hospitality also nice. Enjoyed the stay
Room: Executive Double
Sugar Business Hotel has replied on Sat Aug 30 13:42:41 IST 2025
Dear Mr.Jayaraman, Greetings from Sugar Business Hotel!! Thank you so much for your kind words and for taking the time to share your experience with us. We are truly delighted to know that you enjoyed your stay and that you appreciated our location, ambience, and hospitality. Your positive feedback serves as a great motivation for our entire team to continue delivering exceptional service. It was a pleasure to have you with us, and we hope to welcome you back again soon for another wonderful stay. Warm Regards, Deepa George, Director.
Good Stay
Comfortable stay good food , quick support people, efficiency at checking in. Great guru services, good breakfast. In room dining appreciable. Well maintained rooms. Only request to add the interactive TV.
Room: Executive Double
Sugar Business Hotel has replied on Sat Aug 30 13:02:53 IST 2025
Dear Mr.Pramod Myakal, Greetings from Sugar Business Hotel!! Thank you so much for taking the time to share your valuable feedback with us. We’re delighted to hear that you had a comfortable stay and enjoyed our food, efficient check-in process, in-room dining, and the overall service experience, including our breakfast. Your kind words have truly encouraged our team! We’re also grateful for your suggestion regarding the addition of interactive TV. Guest feedback plays a crucial role in helping us improve, and we will certainly take your request into consideration as we continue to enhance our in-room amenities. We look forward to welcoming you back for another enjoyable stay. Warm Regards, Deepa George, Director.
Poor Stay
Bery bad experience with a female staff. However, Ismail was very good staff who helped us to resolve this.
Room: Executive Double
Sugar Business Hotel has replied on Sat Aug 30 13:40:59 IST 2025
Dear Sneha V S, Greetings from Sugar Business Hotel!! Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with one of our female staff members. Please be assured that I have personally taken up the matter with the concerned staff and have done the needful to ensure appropriate action and improvement. We are, however, pleased to know that Ismail provided you with excellent support and helped resolve the issue. Your kind words will certainly be conveyed to him as encouragement for his commendable service. We truly value your feedback and look forward to the opportunity of serving you better in the future. Warm Regards, Deepa George, Director.
Good Stay
4
Room: Executive Double
Sugar Business Hotel has replied on Tue Aug 05 13:52:13 IST 2025
Dear Mr.Ismail, Greetings from Sugar Business Hotel, Cochin!! At the onset I would like to thank you for being a valued patron. It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight. I thank you once again for visiting us and we further wish to welcome you soon, and recommend us to your Near & Dear Friends & Relatives. Warm Regards, Deepa George, Director.
Good hotel..nice location
Everything was good there. No comment Everything was good there. No comments
Room: Executive Double
Sugar Business Hotel has replied on Tue Aug 05 13:53:53 IST 2025
Dear Mr.Ismail, Greetings from Sugar Business Hotel!! Thank you so much for your kind words. We’re truly pleased to hear that everything met your expectations during your stay. Your satisfaction is our greatest reward, and we appreciate you taking the time to share your experience with us. We look forward to welcoming you again soon for another seamless and enjoyable visit. Warm Regards, Deepa George, Director.
wonderful Experience
Exceptional Experience! ⭐⭐⭐⭐⭐|The food spread was truly outstanding—diverse, delicious, and impeccably presented. What stood out even more was the prompt and attentive service at the restaurants. The hotel has a wonderful ambience with the view of the backwaters. It is a perfect combination of nature and modernity. The staff were very hospitable, accommodative and prompt.
Room: Executive Double
Sugar Business Hotel has replied on Tue Aug 05 13:55:47 IST 2025
Dear Mr.Irfan Khan, Greetings from Sugar Business Hotel!! Thank you so much for your glowing review and for awarding us a 5-star rating! We are absolutely delighted to hear that you had an exceptional experience with us. It’s wonderful to know that you enjoyed our food spread and found the variety, taste, and presentation to be outstanding. We're also thrilled that our team’s prompt and attentive service at the restaurants made a positive impression. Your kind words about the ambience, backwater views, and the seamless blend of nature with modern comforts truly mean a lot to us. Our staff will be especially encouraged by your appreciation of their hospitality and attentiveness. Feedback like yours inspires us to continue delivering memorable experiences to all our guests. We look forward to welcoming you back for another exceptional stay! Warm Regards, Deepa George, Director.
greate
Greate facility with good amenities and services.
Room: Executive Double
Sugar Business Hotel has replied on Tue Aug 05 14:00:00 IST 2025
Dear Mr.Shahanas, Greetings from Sugar Business Hotel!! Thank you for your kind feedback. We're delighted to hear that you enjoyed our facilities, amenities, and services. It’s always our goal to provide a comfortable and pleasant experience for our guests, and your appreciation means a lot to us. We look forward to welcoming you back soon! Warm Regards, Deepa George, Director.
Good Stay
very good to stay. good ambiance...staff are all friendly and co operative, very cleanliness entire property.child friendly.
Room: Executive Double
Sugar Business Hotel has replied on Tue Aug 05 14:01:31 IST 2025
Dear Guest, Greetings from Sugar Business Hotel!! Thank you so much for your kind words. We're delighted to know that you had a very good stay with us and that you enjoyed the ambiance, cleanliness, and overall environment of our hotel. It’s especially heartening to hear your appreciation for our friendly and cooperative staff, as well as our child-friendly facilities. Providing a clean, welcoming, and comfortable space for all our guests is something we take great pride in. We look forward to the opportunity of hosting you and your family again soon! Warm Regards, Deepa George, Director.
good stay. Suggested
⭐️⭐️⭐️⭐️⭐️ Wonderful Stay! I had an amazing experience at this hotel! The staff was warm, welcoming, and always ready to help with a smile. The rooms were spotlessly clean, well-furnished, and very comfortable. I especially appreciated the attention to detail and the peaceful ambiance. The food was delicious, and the location was perfect — close to key attractions yet quiet enough for a relaxing stay. I would highly recommend this place to anyone looking for a comfortable and memorable stay. Definitely coming back!
Room: Executive Twin
Sugar Business Hotel
Dear Mr.Alan Sebastian, Greetings from Sugar Business Hotel!! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had such an amazing experience with us. Your kind words about our warm and welcoming staff, clean and comfortable rooms, peaceful ambiance, and delicious food truly mean a lot to us. We're also glad you enjoyed our convenient yet tranquil location — it's great to know it added to your overall experience. It’s always our aim to create memorable stays for our guests, and your feedback affirms the efforts of our entire team. We’re delighted to know you plan to return, and we look forward to welcoming you back soon! Warm Regards, Deepa George, Director.
Cleanliness
Room is neat and clean, Food varieties, staff behaviour also good, Need to keep Dental kit and razor
Room: Executive Double
Sugar Business Hotel
Dear Mr.Babu Murugesan, Greetings from Sugar Business Hotel!! Thank you for your valuable feedback. We are delighted to hear that you found the room neat and clean, enjoyed the variety of food, and appreciated our staff’s behavior. Regarding the dental kit and razor, please note that we provide these items on request to ensure we cater to our guests’ specific needs. We look forward to welcoming you again soon! Warm Regards, Deepa George, Director.
Poor service
I had a recent stay in sugar business hotel. The service from reception staff was very poor. Dental kit was not provided and I had to call the reception 5 times to get the same. Response from the staff was highly unprofessional. Television was also not working. Overall it was a bad experience.
Room: Executive Double
Sugar Business Hotel
Dear Mr.Arun Suresh, Greetings from Sugar Business Hotel!! Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you faced during your stay, especially regarding the service from our reception staff, the delay in providing the dental kit, and the issue with the television. This is certainly not the standard of service we aim to deliver, and we deeply regret that your experience was below expectations. Please be assured that we are addressing these concerns with our team to ensure such incidents do not happen in the future. Your feedback is invaluable in helping us improve our services and maintain the quality that our guests deserve. We hope you will consider giving us another opportunity to provide you with a much better experience. Warm Regards, Deepa George, Director.
Excellent Stay
very hygienic one staff are really friendly . restaurant is bit cos6
Room: Executive Double
Sugar Business Hotel
Dear Mr. Greetings from Sugar Business Hotel!! Thank you for taking the time to share your feedback with us. We’re delighted to hear that you found our hotel to be very hygienic and that our staff made a positive impression with their friendliness — your kind words truly mean a lot to our team. We appreciate your comment regarding the pricing at our restaurant. We constantly strive to offer quality dining experiences, and your feedback helps us in evaluating our offerings to ensure they meet our guests' expectations. We hope to welcome you back soon for another comfortable and enjoyable stay. Warm Regards, Deepa George, Director.
Excellent Stay
very good & it was my 3'rd time.
Room: Executive Double
Sugar Business Hotel has replied on Mon Jun 09 13:58:01 IST 2025
Dear Guest, Greetings from Sugar Business Hotel!! Thank you for your continued trust and loyalty. We’re delighted to hear that this was your third visit with us and that you had a very good experience once again. It’s always a pleasure to welcome back our valued guests, and your satisfaction is the greatest reward for our team. We look forward to hosting you many more times in the future. Warm Regards, Deepa George, Director.
Excellent Stay
good staff,,, hygienic place,, great location
Room: Executive Double
Sugar Business Hotel has replied on Mon Jun 30 15:42:26 IST 2025
Dear Mr.Samith Nath, Greetings from Sugar Business Hotel!! Thank you for your kind feedback. We’re delighted to know that you appreciated our staff, found the hotel hygienic, and enjoyed our convenient location. Your positive comments are truly encouraging and motivate our team to continue delivering excellent service. We look forward to welcoming you back for another pleasant stay! Warm Regards, Deepa George, Director.
Stay at Sugar Business Hotel
Clean place, friendly staffs, no disturbance from anyone. Not my first time stay and I prefer staying here at Kochi away from all traffic and sound pollution
Room: Executive Twin
Sugar Business Hotel has replied on Tue Jun 03 14:46:45 IST 2025
Dear Akshara Vijayan, Greetings from Sugar Business Hotel!! Thank you for your continued trust and for sharing your kind feedback. We’re delighted to know that you enjoy the peaceful atmosphere, cleanliness, and the friendliness of our staff. It’s always a pleasure to welcome back our regular guests, and we’re glad that our location offers you a calm and comfortable retreat away from the city’s hustle and bustle. We truly appreciate your preference and look forward to hosting you again soon in Kochi. Warm Regards, Deepa George, Director.
Nedumbassery
Mattancherry
Kakkanad
Kakkanad
Fort Kochi
Mattancherry
Pallivasal
Vayitharamattom
Mararikulam
Punnamada
Chithirapuram
Laxmi Estate
Chinnakanal
Chithirapuram
Pallivasal
Anachal
Edappally
Palarivattom
Edappally
Puthuvype
Cherai
Kacheripady
Maradu
Jaya Nagar
Jaya Nagar
M G Road
Marine Drive
Mattoor
Aluva
Kakkanad
Eloor
Chottanikkara
Willingdon Island
Thrippunithura
Fort Kochi
Cochin
