Review of stonewood villa, ranikhet (stay from 27th to 28th january) property & parking:
the property is beautiful, well-maintained, and offers ample parking space. The serene surroundings and scenic views were a highlight of our stay. Staff & service:
the hotel staff was welcoming but lacked proactiveness. We arrived around 5 pm after a challenging journey through narrow roads, which caused motion sickness and uneasiness for our group. However, no one from the staff inquired about our delay or well-being, which was disappointing. Room upgrade:
the hotel manager was kind enough to upgrade our room from deluxe to the oak family room with a balcony and bunker beds. This was a thoughtful gesture, and our children enjoyed playing in the spacious room. Food & dining experience:
the dining experience was a letdown. Due to low occupancy, the hotel offered a limited menu with no tandoor options (snacks or roti, which was a major disappointment for our group. Additionally, we were charged for baby food (khichdi and dalia, unlike other hotels that typically provide such items complimentary. After dinner, i fell ill, possibly due to the food quality, and had to seek medical attention at midnight. The hotel manager was helpful in arranging medicines the next morning, which we appreciated. Rooms & cleanliness:
the rooms were comfortable, clean, and well-maintained, offering a pleasant stay. Location & accessibility:
ranikhet, being a heavy cantonment area controlled by the army, has limited accessibility for tourists. There isn’t much to explore, which made the trip less enjoyable. We regretted choosing ranikhet as a destination. Overall experience:
while the property and rooms were great, the lack of proactive service, limited dining options, and the overall inaccessibility of ranikhet made the trip underwhelming. The hotel has potential but needs to improve its hospitality and dining offerings to enhance guest experiences. Regards, neeraj.