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Valvan, Lonavala
665 Ratings
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property boasts a prime location near the Mumbai-Pune highway, making it convenient for travelers. While guests appreciated the friendly and helpful staff, many noted that the rooms and facilities are outdated and poorly maintained. The food quality has received mixed reviews, being described as tasty yet overpriced. The small swimming pool and limited recreational activities left some guests wanting more. Overall, the experience felt lacking compared to the expectations set by the brand name.
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Average Stay
Our stay at Lonavala was not at all good as a old property all amenities were below par we had to shift to another property only food was good
Room: Classic Room
Sterling Lonavala has replied on Tue Jun 03 02:37:21 IST 2025
Dear Rishab, Thank you for sharing your feedback about your recent stay. We're sorry to hear that your experience did not meet expectations and that the property did not provide the level of comfort you hoped for. It's great to know that you enjoyed the food, but we truly appreciate your comments regarding the amenities. Your insights will help us improve for future guests. Sincerely, The Sterling Holidays Team
Delicious meals and hospitality
Lovely food and hospitality...thanks to all of them specially, restaurant staff and schef for preparing delicious meals and cleaning staff for cleaning room on daily basis.
Room: Classic Room
Sterling Lonavala has replied on Mon May 26 02:07:33 IST 2025
Dear Basheer, Thank you for your kind words! It’s wonderful to hear that you enjoyed the meals and hospitality. We'll be sure to share your appreciation with the restaurant and cleaning staff. Your feedback truly means a lot to us! Sincerely, The Sterling Holidays Team
Average Stay
As per the name, Sterling Hotel, the staff service is good but the place ambience cleanliness, and need lots of maintenance therefore the rating of this hotel I give only 2 out of five.
Room: Classic Room
Sterling Lonavala has replied on Mon May 26 16:32:54 IST 2025
Dear Ravi, Thank you for sharing your feedback. It's encouraging to hear that you appreciated the staff service. However, we sincerely apologize for your experience with the ambiance and cleanliness. Your comments are valuable, and we'll make sure to address these areas for improvement. We hope to provide a better experience in the future. Sincerely, The Sterling Holidays Team
Good Stay
The property location is good but you need to redesign and develop property w.r.t current hotel business competition. The food quality was good and tasty, authentic but need to increase the manpower to give on time order enquiry. Need to give pickles, etc along with onion. Rest hotel is value for the money
Room: Classic Room
Sterling Lonavala has replied on Wed May 21 02:33:39 IST 2025
Dear Wilfred, Thank you for sharing your positive experience with us. It's great to hear that you enjoyed the food quality and found the location appealing. We appreciate your feedback regarding the property design and manpower; your suggestions will be taken into consideration as we continually strive to improve our services. Thank you for choosing us, and we hope to welcome you back soon! Sincerely, The Sterling Holidays Team
memorable stay at Sterling Resort Lonavala
Pleasant stay with co-operative team at Sterling Lonavala. Rooms were spacious & well maintained. Buffet breakfast was limited, but tasty
Room: Classic Room
Sterling Lonavala has replied on Wed May 14 19:53:12 IST 2025
Dear Makarand, Thank you for sharing your experience! It’s wonderful to hear that you had a memorable stay and that our team contributed to your pleasant visit. We're glad you enjoyed the spacious rooms and tasty breakfast. We appreciate your feedback and hope to welcome you back soon! Sincerely, The Sterling Holidays Team
Average Stay
Overall this is more like just a hotel . This is a budget friendly hotel. Rooms are quite old and not as shown in the picture. Also there is one small lawn along with a small swimming pool. Breakfast was also on an average. Overall average hotel with 3/5 stars.
Room: Classic Room
Sterling Lonavala has replied on Thu May 08 14:49:17 IST 2025
Dear Krinal, Thank you for sharing your thoughts. We appreciate your feedback regarding the room condition and breakfast experience. Your insights are valuable as we strive to improve and ensure a better experience for our guests. If there are any specific areas you think we could enhance, please let us know. Sincerely, The Sterling Holidays Team
Poor Stay
Booked two rooms - one room TV did not work; one other room side bed broken. Despite complaints nothing was fixed. Food ordering took more 1 hr. Only good review - good location Also service is poor. Game zone machines are not well maintained And swimming pool size is a big joke!
Room: Classic Room
Sterling Lonavala has replied on Wed Apr 30 12:41:28 IST 2025
Dear Tanmay, Thank you for sharing your experience. We sincerely apologize for the issues you've faced during your stay, including the room maintenance and slow food service. Your feedback about the game zone and swimming pool size is also noted, and we appreciate your insights on these aspects. We strive to improve and enhance our services and will take your comments into consideration. We're glad to hear you enjoyed the location. Thank you for bringing these matters to our attention. Sincerely, The Sterling Holidays Team
Good Stay
good location. professional service and polite staff. restaurant staff is also good and taste of food is delicious. Full marks for cleanliness.
Room: Privilege Suite
Sterling Lonavala has replied on Wed Apr 30 12:41:24 IST 2025
Dear Robin, Thank you for your kind words! It's wonderful to hear that you enjoyed your stay, appreciated the location, and found the service to be professional and polite. We're also glad that you liked the food and cleanliness. Your feedback means a lot to us! Sincerely, The Sterling Holidays Team
Terrible Stay
Hotel was not worth stay, rooms were unclean, washrooms were not clean, food quality not good. , so requesting a partial refund.
Room: Classic Room
Sterling Lonavala has replied on Wed Apr 30 12:41:27 IST 2025
Dear Dipen, We sincerely apologize for your experience during your stay. Cleanliness and food quality are important to us, and we appreciate your feedback as it helps us improve. Your concerns have been noted, and we will address them with our team to ensure a better experience for future guests. Thank you for sharing your thoughts. Sincerely, The Sterling Holidays Team
Stay in sterling lonavala
familyGood and polite staff, tasty & good food, clean and neat & room, very good room service, good location
Room: Privilege Suite
Sterling Lonavala has replied on Tue Feb 18 20:05:08 IST 2025
Dear Himanshu, Thank you for your kind words! It’s wonderful to hear that you enjoyed your stay at Sterling Lonavala. We’re delighted that our staff, food, and room service met your expectations. We hope to welcome you back for another great experience! Sincerely, The Sterling Holidays Team
Excellent Stay
Done.
Room: Privilege Suite
Sterling Lonavala has replied on Wed Mar 12 11:01:17 IST 2025
Hi Satya, Thank you for the 5 star rating. This motivates us to continue to work hard. We would greatly appreciate it if you can recommend us to your friends & relatives. Please do visit www.SterlingHolidays.com to check out our other interesting resorts.
Excellent Stay
familyGreat location. Good behaviour of support staff. Tasty food. Spacious rooms. Enjoyed staying here
Room: Classic Room
Sterling Lonavala has replied on Mon Jan 13 22:50:33 IST 2025
Dear Pradip, Thank you for your wonderful feedback! It's great to hear that you enjoyed the location, the support from our staff, and the tasty food. We're delighted that your stay was comfortable and enjoyable. Looking forward to welcoming you back! Sincerely, The Sterling Holidays Team
Poor Stay
The location is not at an ideal place for family, food was average and limited options. The rooms are in poor condition and towels stained.
Room: Classic Room
Sterling Lonavala has replied on Sat Dec 28 15:56:25 IST 2024
Dear Steven, Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations, particularly regarding the location, food options, and room condition. We appreciate your suggestions and will pass them along to our management team to ensure improvements are made in these areas. Your insights are valuable to us. Sincerely, The Sterling Holidays Team
Average experience
Food was ok. But property is old and lacks vibrancy. Furniture in the rooms are old. Cleanliness is maintained but overall an average experience
Room: Classic Room
Sterling Lonavala has replied on Sat Dec 28 15:56:25 IST 2024
Dear Ajay, Thank you for sharing your feedback. It's good to hear that cleanliness was up to standard, but we appreciate your thoughts on the property's condition and furnishings. Your insights are valuable, and we hope to enhance the overall experience for our guests in the future. Sincerely, The Sterling Holidays Team
Lonavala trip
coupleOld property situated outside lonavala room size is very small the swimming pool is very dirty food quality is good
Room: Classic Room
Sterling Lonavala has replied on Wed Dec 11 00:54:29 IST 2024
Dear Pankaj, Thank you for sharing your thoughts. We appreciate your feedback regarding the room size and the condition of the swimming pool, as well as your positive comments about the food quality. Your insights are valuable and will help us improve the overall experience for our guests. Sincerely, The Sterling Holidays Team
Overall services is pathetic
businessPathetic service, food quality is not good, room service is bad. Customer service is lousy. No seating arrangement properly made in cafeteria, staff not able to handle the crowd on sunday. Public has to wait for their turn to have a seat.
Room: Classic Room
Sterling Lonavala has replied on Tue Dec 10 12:20:49 IST 2024
Dear Mohammad, Thank you for sharing your feedback. We're truly sorry to hear about your experience with our service and food quality. It's important to us that our guests feel comfortable and well taken care of, and it seems we fell short during your visit. Your insights regarding the cafeteria seating and staff management are valuable, and we will certainly look into these matters to improve our service. We appreciate your input and hope to provide a better experience in the future. Sincerely, The Sterling Holidays Team
Terrible Stay
The property is very old and rooms are very shabby. The swimming pool was not clean. Further, the property and the locals don’t allow guests to book an ola or uber to go outstations. They threaten the guests so that they book cab via locals in lonavala.
Room: Classic Room
Sterling Lonavala has replied on Wed Nov 06 12:56:34 IST 2024
Dear Esha, Thank you for sharing your feedback. We sincerely apologize for the condition of the property and the issues you've encountered with the swimming pool and transportation. Your concerns are important to us, and we appreciate you bringing them to our attention. We hope you'll consider us again in the future for an improved experience. Sincerely, The Sterling Holidays Team
Average Stay
Good hotel at economical rate Conveniently located near Mumbai pune Highway . However overcharge for water bottle or swimming pants No red flags though Food and service average
Room: Privilege Suite
Sterling Lonavala has replied on Wed Mar 12 11:50:52 IST 2025
Dear Kaushikeya, Thank you for sharing your feedback. We're glad to hear you found our hotel to be conveniently located and reasonably priced. We appreciate your comments regarding the pricing of amenities and the food and service experience. Your insights are valuable as we strive to enhance our offerings for all guests. We hope to welcome you back in the future. Sincerely, The Sterling Holidays Team
Excellent Stay
beautiful surroundings cooperative staff . food was excellent. best location nearby city centre and abundant open spaces. we hope our next stay will also be in sterling. 👍
Room: Classic Room
Sterling Lonavala has replied on Tue Oct 29 11:56:34 IST 2024
Dear Sartaj, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed the beautiful surroundings, excellent food, and our cooperative staff. It’s great to know you appreciated the location as well. We look forward to welcoming you back on your next stay! 😊 Sincerely, The Sterling Holidays Team
Good
Well experience. Staff is very supportive & especially breakfast sooo good & tasty. Mr akash & aftab is very supportive nice location
Room: Classic Room
Sterling Lonavala has replied on Sat Oct 12 12:20:48 IST 2024
Dear Umesh, Thank you for your lovely feedback! We're thrilled to hear that you enjoyed your experience and that our staff, especially Akash and Aftab, made a positive impact. It's great to know you loved the breakfast and our location. We hope to welcome you back soon! Sincerely, The Sterling Holidays Team
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