Review Of Stay Native Hutton Cottage Heritage NainitalLike a 3

Stay Native Hutton Cottage Heritage Nainital has replied on Sat May 03 14:25:36 IST 2025

ThankThank you for your thoughtful review and for choosing to stay with us. We're so glad to hear that you enjoyed the peaceful setting of the cottage, the cozy atmosphere, and the beautiful surroundings, including the nearby lake, Tiffin Top, and the breathtaking views at Himalaya Darshan. It means a lot that the stories we shared added to your experience. It was truly lovely to host you, and we would be delighted to welcome you back for another relaxing and memorable stay.

Stay Native Hutton Cottage Heritage Nainital

Thank you for taking the time to share your thoughts. We’re genuinely sorry to hear that your experience didn’t meet your expectations, but we would like to clarify a few important points. The issue with the curtain frame arose when our check-in personnel informed us that it had been pulled down, likely due to mishandling. We understand that there were children in the group, and while we did not ask for compensation for the damage, our attempt to gently address the matter may have led to some misunderstanding, which we regret. Our intention was never to cause discomfort, but simply to clarify the situation. As communicated prior to your arrival, we were away attending a family function during your stay, and this was acknowledged by the guest. Despite this, our caretaker remained available, and our housekeeping staff visited once daily, as per our standard service. The maid did attend to dishes and basic housekeeping during your stay. Regarding water, we take great pride in the fact that our property has one of the most reliable water supplies in the area, including an additional tank to ensure uninterrupted service.