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Review Of Shalom Palace Residency

Kothamangalam, Kothamangalam

    User Rating & Reviews

    • everyone
    • couple
    • solo
    • business
    • family
    3.9
    Very Good

    14 Ratings

    excellent
    57%
    very good
    14%
    average
    0%
    poor
    29%
    bad
    0%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 5
    • 2
    • 2
    • 2
    • 2
    • 5
    • 5
    • 4
    • 5
    2.0

    Unsatisfied overpriced below average facilities small bathroom no shower

    geo k.couple

    We didn't get the room we booked, we booked a non ac room but we got an ac room, they took away the ac remote and told us to pay rs 400 extra if we want to use the remote. We got the exact booking number and stuff as a message but there was confusion that they couldn't spot our booking quickly. It is understood that some people who booked after us did not get a room. That too, if we had booked a little later in the night, we would have probably faced the same situation and would have been stuck without getting a room at night. The bathroom was much smaller and narrower than what was shown in the photo and there was no shower in the bathroom. Bed sheets and blankets felt not so clean. There was only average cleanliness. We used bed sheets that we had on hand. The person who was talking on the phone was in some other place. It was operated by two elderly women. They also seem to lack technical knowledge. They seemed worried. Behaved unprofessionally. Undoubtedly, the room rent was definitely overpriced.

    Travel Month: Jan 2024

    Room: Bedroom 1

    Shalom Palace Residency has replied on Thu Feb 01 20:52:08 IST 2024

    Apologies for the inconvenience caused . On enquiry it was found you had booked Ac rooms and were provided the same . The guest voluntarily opted for non ac facility. We hope to serve you better next time

    4.0

    Nice stay

    sameer h.solo

    Owners behavior was good, the room is very nice and clean, the food in the hotel is far away, the hotel board is not visible quickly.

    Travel Month: Oct 2023

    Room: Bedroom 1

    Shalom Palace Residency has replied on Wed Jan 31 10:28:19 IST 2024

    Thanks Sameer looking forward to hosting you again .😊

    5.0

    Excellent Stay

    kiran m.

    Im very comfortable with the stay. Ok thankyou

    Travel Month: Aug 2023

    Room: Bedroom 2

    Shalom Palace Residency has replied on Tue Mar 12 11:30:54 IST 2024

    Looking forward to hosting you again Kiran 😊

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