The property is marked by extremely poor service, with staff often unable to communicate in languages besides Tamil. Many guests reported dirty and poorly maintained rooms, with missing amenities like towels and toiletries. Breakfast claims are misleading, and essential facilities often go unprovided. Some reviewers noted good location near the airport but criticized the management's attitude and overall hygiene. Experiences of booking cancellations and unresponsive staff have made many guests highly dissatisfied.