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Review Of Royal Residency

Govandi, Mumbai | 900 m drive to BARC Hospital

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.1
    Good

    70 Ratings, 16 Reviews

    excellent
    10%
    very good
    33%
    average
    24%
    poor
    21%
    bad
    11%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 4
    • 2
    • 1
    • 5
    • 3
    • 2
    • 3
    • 4
    • 1
    icon
    We are using generative AI to show you summarised user review

    Reviews Summary

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    Guests have had a rough time at this property, citing major hygiene issues like dirty bedsheets and a cockroach infestation, making it hard to relax. The rooms are generally described as very small and not as pictured, leading to frustration over value for money. While the location is convenient and close to restaurants and amenities, service experiences vary, with some guests noting unprofessional staff behavior. Overall, cleanliness and service levels need serious attention.

    Sort by:

    Positive first
    5.0

    Excellent Stay

    ishika j.

    Very good facility and good service.

    Travel Month: Jun 2025

    Room: Standard Room

    3.0

    Average Stay

    shriyansh o.

    Pros: 1. Room size was good 2. Washroom and room were hygienic. 3. Near to BARC interview center. Cons 1. There was no seperate bathroom, only toilet was there which they combined as toilet + bathroom. So very small space to bath just beside toilet. 2. No market nearby. 3. There is turf beside hotel so lot of noise till midnight if you get side rooms. Overall not recommended. Not upto the mark as per the cost. Only choose it if you have to stay half day or no other choice.

    Travel Month: Jun 2025

    Room: Standard Room

    3.0

    Average Stay

    rajrishi y.couple

    bedsheet were dirty oil stains were present asked to change it. mobile network was not available in room and wifi was not connecting on given password

    Travel Month: May 2025

    Room: Super Deluxe Room

    1.0

    Terrible experience

    pooja r.solo

    terrible experience with unhygienic and was not at all safe experience. would not recommend anyone to visit this hotel

    Travel Month: Feb 2025

    Room: Standard Room

    2.0

    Poor Stay

    shubha g.solo

    Bedsheets were very dirty when I was showed the room , they probably used my room during the time I checked in late. The room was crawling with cokroaches. I couldn't sleep at night due to hygiene issues and fear of cokroaches getting into my ear or nostrils. Washroom was okay but the outlet of the basin is from where these cokroaches keep entering.

    Travel Month: Dec 2024

    Room: Standard Room

    3.0

    Average Stay

    shubha g.solo

    The bedsheets were very dirty with stains in the middle and hairs everywhere. They did not even bother to change it. There are baby cockroaches on the floor through surprisingly none of them were on the the bed but still scary to sleep at night knowing they are around and might enter your ears or whatever. The room was overall not clean.

    Travel Month: Dec 2024

    Room: Standard Room

    2.0

    Poor Stay

    swapnil.

    Very basic no value for money

    Travel Month: Nov 2024 (3-Night Stay)

    Room: Standard Room

    3.0

    Average Stay

    dhiman d.

    The hotel is located in a very good place. The caretakers and service boys are very co-operative. The booking price is a bit higher according to the facilities.

    Travel Month: Mar 2024

    Room: Standard Room

    Royal Residency has replied on Fri Jul 12 14:47:58 IST 2024

    Dear Guest, Greetings! Thank you for your feedback. We're glad you enjoyed the location and found our staff cooperative. We strive to offer the best possible experience and appreciate your input on pricing and facilities. We'll work to improve and provide better value in the future. With Warm Regards, Hotel Royal Residency & Team

    4.0

    Good location

    pooja s.couple

    Its was ok ok the receptionist person named vijay is kind of rude his behaviour and language is bad.

    Travel Month: Feb 2024 (3-Night Stay)

    Room: Standard Room

    • user photos

    Royal Residency has replied on Fri Jul 12 14:50:06 IST 2024

    Dear Guest, Greetings! Thank you for your feedback. We apologize for any inconvenience caused by our receptionist. We take such matters seriously and will address this issue to ensure better service in the future. Your comfort and satisfaction are our top priorities. With Warm Regards, Hotel Royal Residency & Team

    2.0

    Poor Stay

    raja v.

    Room is infested with roaches. Asked the staff they replied waiting for disinfectant spray. My whole stay passed without any remedy

    Travel Month: Feb 2024 (3-Night Stay)

    Room: Standard Room

    Royal Residency has replied on Fri Jul 12 14:52:57 IST 2024

    Dear Guest, Greetings! We sincerely apologize for the inconvenience caused by the roach infestation. We are addressing the issue urgently and implementing better pest control measures. Your feedback is invaluable, and we assure you this will not happen again. Thank you for bringing this to our attention. With Warm Regards, Hotel Royal Residency & Team

    4.0

    Good hospitality with some Hostility

    syeda f.business

    We reached the hotel before few hrs like 2-3 hrs. And I wished to stay in the small reception with two small chairs till my check in time. But the receptionist doesn't let me sit and sent me out and told me to come on time. It was so rude. I checked in at 12 pm, The the receptionist was changed and the new one warmly welcomed us. Room was good. but not so spacious as it is shown in pics. it's tidy and I had no issues with the room. My stay was comfortable. I would recommend this place, unless you want to sit for a while in their reception.😁

    Travel Month: Jul 2023

    Room: Standard Room

    Royal Residency has replied on Thu Aug 24 14:57:00 IST 2023

    Dear Guest, Greetings from Royal Residency! We thank you for staying with us and sharing your experiences on this platform. It is incredibly heartening to learn that our team was able to live up to your expectations and deliver exemplary services to you during your stay at the hotel. The same has been conveyed to them and they are pleased with their performance. With Warm Regards, Royal Residency and Team

    2.0

    Cheater hotel

    devendra s.family

    I booked a deluxe room of size 196 sq-ft for my stay but when i reached the hotel they give me a room of approximately 70 sq-ft for 3 people i said i booked a bigger room so provide me that but they refused to give then i called the customer care of make my trip after a long argument between make my trip and hotel staff finally they provide me the bigger room so be aware and stay away from this type of cheating and keep a measuring tape with you so that you can prove your point and get what you paid for.

    Travel Month: Aug 2023

    Room: Deluxe Room

    Royal Residency has replied on Wed Nov 29 16:05:55 IST 2023

    Dear Guest, Greetings from Hotel Royal Residency! Thank you very much for your feedback. This always helps us to get better. We are sad that the team didn’t reach your expectations. We look forward to having the chance to welcome you again in order to make good memories. Your satisfaction is vital to us. In the meantime, we wish you our best regards. With Warm Regards Hotel Royal Residency & Team

    3.0

    Average hotel to stay

    tushar p.couple

    Hotel is at good location. Shubh laxmi restaurant just beside it and if u came for barc interview so its jst at 15 min walking distance. Room was average on the basis of price not good small cockroaches are there if u are allergic like me so dont buy service was good they send everything in min if u call. Room was small only super deluxe is bigger than all. Hygiene is not maintained due to cockroaches they should work on it, otherwise its a good hotel with location. I am calling average jst because of cockroaches because i suffered by them

    Travel Month: Jul 2023

    Room: Super Deluxe Room

    Royal Residency has replied on Thu Aug 24 14:57:54 IST 2023

    Dear Guest, Greetings from Royal Residency! We thank you for staying with us and sharing your experiences on this platform. It is incredibly heartening to learn that our team was able to live up to your expectations and deliver exemplary services to you during your stay at the hotel. The same has been conveyed to them and they are pleased with their performance. With Warm Regards, Royal Residency and Team

    1.0

    The poor hotel i have ever seen

    supratik m.family

    It was a very bad experience staying in royal residency, mumbai. The rooms were very very very very small which can't accommodate even two people. On top of that the hospitality was so poor that we felt the manager and the bell boys were not humans. The mentality of the manager were so cheap that he haven't accepted a simple request of ours. For him only money matters. I would suggest everyone that dont even cross the border of that hotel.

    Travel Month: Jun 2023 (3-Night Stay)

    Room: Deluxe Room

    Royal Residency has replied on Wed Nov 29 15:55:45 IST 2023

    Dear Guest, Greetings from Hotel Royal Residency! Thank you very much for your feedback. This always helps us to get better. We are sad that the team didn’t reach your expectations. We look forward to having the chance to welcome you again in order to make good memories. Your satisfaction is vital to us. In the meantime, we wish you our best regards. With Warm Regards Hotel Royal Residency & Team

    4.0

    Review

    sohag b.family

    No food service in the hotel, they are taking from outside hotel food. Safety is ok. Rooms are too small, bed sheets not changed. Hotel area is clean

    Travel Month: Feb 2023

    Room: Standard Room

    Royal Residency has replied on Wed Nov 29 15:56:12 IST 2023

    Dear Guest, Greetings from Hotel Royal Residency! We thank you for staying with us and sharing your experiences on this platform. It is incredibly heartening to learn that our team was able to live up to your expectations and deliver exemplary services to you during your stay at the hotel. The same has been conveyed to them and they are pleased with their performance. With Warm Regards, Hotel Royal Residency and Team

    4.0

    Food services

    abhishek d.loyalty-iconfamily

    There is a adjacent restaurant. Good quality food available there. There is a monginis cake shop beside the hotel. Atm is also near by.
    Full day rent to be paid, even if you check out 1 hr late.

    Travel Month: Dec 2020 (3-Night Stay)

    Room: Super Deluxe A/c Room

    Royal Residency has replied on Thu Aug 24 14:58:34 IST 2023

    Dear Guest, Greetings from Royal Residency! We thank you for staying with us and sharing your experiences on this platform. It is incredibly heartening to learn that our team was able to live up to your expectations and deliver exemplary services to you during your stay at the hotel. The same has been conveyed to them and they are pleased with their performance. With Warm Regards, Royal Residency and Team

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