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You are booking hotel for more than 30 days

Review Of Royal Hotel0123401234

Sector 28, Gurgaon

    User Rating & Reviews

    • everyone
    • couple
    • solo
    • business
    • family
    2.8
    Average

    48 Ratings, 32 Reviews

    excellent
    38%
    very good
    4%
    average
    6%
    poor
    8%
    bad
    44%

    Last 10 Customer Ratings (Latest First)

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    We are using generative AI to show you summarised user review

    Reviews Summary

    Powered by Myra.AI

    The reviews highlight a consistently negative experience at the property. Guests reported severe cleanliness issues, with dirty rooms, bathrooms, and foul odors everywhere. Staff behavior was described as rude and unhelpful, contributing to frustrations around check-in and extra charges. Many mentioned discrepancies between the property's online description and reality, while a few reviews contradicted the majority by mentioning decent service and ambiance. Overall, the feedback emphasizes a lack of basic amenities and poor customer service.

    Sort by:

    Positive first
    1.0

    poor quality of service

    mansimranjeet s.solo

    rooms are dirty and not the same as pics.the location is too terrible not easy to find poor accommodation

    Travel Month: Sep 2025

    Room: Classic

    1.0

    Dangerous, ridiculous, nonsense

    mukesh k.solo

    Sabse ghatiya experience! Main life mein pehli baar kisi hotel mein itni gandi halat dekhi. Room ke andar gatar ke khule chamber the, jiski badbu se tikna mushkil ho gaya. Saaf-safai to zero thi, sheets aur bathroom dono gandagi se bhare hue the. Staff ka behavior bhi itna badtameez aur non-cooperative tha ki insaan pachtaye ki yahan rukne ka socha kaise. Aisa laga jaise paisa barbaad kar diya aur apne health ko khud risk mein daal diya. Kisi ko bhi yeh hotel recommend nahi karunga — agar apni sukoon ki neend aur izzat chahte ho, to isse door hi raho. Worst experience ever!

    Travel Month: Mar 2025

    Room: Classic

    1.0

    Dangerous, ridiculous, nonsense

    mukesh k.solo

    This is the worst experience my whole life in this hotel, staff misbehaving to customer and also extra of charges many facilities ( water, toiletries ) , room was not cleaned properly water shuffle on floor. One of the most bad worst for me toilets chamber in this room. This is extremely bad hotel. I don't want to go anymore in this hotel.

    Travel Month: Mar 2025

    Room: Classic

    1.0

    Terrible Stay

    purushothama g.

    When i reached the hotel for stay they denied for check in, because they told property is sold out. I had to wait there for more than 1. 5 hours. Even receptionist was very rude. I would never suggest this property to anyone. But makemytrip agent was supportive and allotted other stay in hotel. I would thank you monu singh, for his great support. Thanks and regards

    Travel Month: Jan 2025

    Room: Classic

    • user photos
    1.0

    Terrible Stay

    veer p.loyalty-iconbusiness

    Terrible experience 1. Room' s are very dirty and smelling very bad. 2. Bad and blankets are very dirty. 3. No attach bathroom. 4. No food service. 5. Hotel manager firstly denied for room because of booking, when i have told is secured then they said either you wait 2 hour or pay extra for for upgraded room. At the name of upgraded room they provide as above discribe room. My suggestion: never ever go for this hotel.

    Travel Month: Sep 2024

    Room: Classic

    1.0

    Terrible Stay

    harsh k.solo

    First of all the description and picture of the property differ very widely ac was not working no other amenities that was mentioned was not in the rooms, bugs were roaming in the rooms. There was only bed and bedsheets and nothing was in the room and owner claimed it was one of the best room of the hotel.

    Travel Month: Aug 2024

    Room: Classic

    • user photos
    • user photos
    • user photos
    • user photos
    5.0

    Great trip

    priya s.family

    Wonderful hotel experience i had. We went for one day. The day spent was good. Facilities are many and lovely.

    Travel Month: Jul 2024

    Room: Classic

    5.0

    We will definitely return

    lavish k.business

    Our needs were fully met by the room service, and they served us quickly. We will definitely return.

    Travel Month: Jul 2024

    Room: Classic

    5.0

    Perfect booking

    uzair k.family

    All the facilities and services offered by the hotel were too good, they arrange everything we need on priority basis. Apretiation to the team.

    Travel Month: Jul 2024

    Room: Classic

    1.0

    Terrible Stay

    jaspreet s.business

    At first, they denied entry saying they don't offer rooms booked by mmt. After a while, they offered a room after i connected with customer service. Awful behaviour of manager at the desk. He doesn't know how to talk with customer. Was very rude.

    Travel Month: Jun 2024

    Room: Classic

    5.0

    Pocket friendly hotel

    manish.business

    Appreciated the budget-friendly rates without compromising on cleanliness or safety.

    Travel Month: Apr 2024

    Room: Classic

    1.0

    Terrible Stay

    abhishek d.

    It was terrible beyond my thinking like photos and reality are far away from each others

    Travel Month: Apr 2024

    Room: Classic

    5.0

    Absolutely fantastic

    suresh s.business

    Absolutely fantastic stay! the hotel exceeded expectations.

    Travel Month: Apr 2024

    Room: Classic

    5.0

    Good service

    janesh.business

    We enjoyed the excellent offerings that the hotel provided. It was very easy to make reservations. All in all, it was a pleasant visit.

    Travel Month: Feb 2024

    Room: Classic

    5.0

    Good experience

    abhinav.business

    Ambience of this hotel is good. Rooms are comfortable and relaxing. Overall experience was good.

    Travel Month: Feb 2024

    Room: Classic

    5.0

    Good

    sunita.business

    The hotel was superb, the food was delicious, the rooms were clean, and overall it was a pleasant stay. Thank you.

    Travel Month: Feb 2024

    Room: Classic

    5.0

    Best for stay

    manu g.business

    I was here for stay with my friends. Overall very much happy with their services. Good facilities. Liked it much!

    Travel Month: Feb 2024

    Room: Classic

    5.0

    Perfect experience

    rahul d.couple

    We couldn't have asked a more comfortable and a lovely rooms in this perfect hotel.

    Travel Month: Feb 2024

    Room: Classic

    5.0

    Lovely experience

    harshit.business

    Such a lovely experience! the hotel's comfort was amazing.

    Travel Month: Jan 2024

    Room: Classic

    5.0

    Services are awesome

    suresh r.business

    The hotel and staff are excellent; the rooms are tidy and clean, and the services are awesome.

    Travel Month: Jan 2024

    Room: Classic

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