The reviews highlight a consistently negative experience at the property. Guests reported severe cleanliness issues, with dirty rooms, bathrooms, and foul odors everywhere. Staff behavior was described as rude and unhelpful, contributing to frustrations around check-in and extra charges. Many mentioned discrepancies between the property's online description and reality, while a few reviews contradicted the majority by mentioning decent service and ambiance. Overall, the feedback emphasizes a lack of basic amenities and poor customer service.