The hotel facilities and amenities were excellent, but an incident with the staff left a very negative impression. My friend, who also had a booking at the hotel, came over to my room for a brief visit. My reservation was for one person, but within five minutes, i received a call from the reception stating that they noticed another person in my room through the security camera. The receptionist, rather than approaching the matter politely, spoke to me in an unprofessional and accusatory tone, insisting that i take accountability for the situation. After i clarified the circumstances, they mentioned they would verify the details and get back to me. Despite seeming confident in their assessment, they never followed up, leaving the matter unresolved and creating an uncomfortable experience. The first words from the receptionist were, "sir, aapke room mein jo madam hai, vo kyun hai? hum aapko camera se dekh rah e hai" this tone and approach were both intrusive and unprofessional, overshadowing what was otherwise a pleasant stay.