Location of the property is amazing with clear views of Kanchenjunga. The Staff is courteous and helpful. The Room sizes are spacious and comfortable with antique furniture. Food quality is good and homely. However, the Cleanliness needs improvement in some cases. The approach road to the property is narrow and steep, which can be a challenge for some. Overall, a great property for a peaceful and relaxing stay with a touch of heritage.
Location
The property's location is a highlight for many guests, with its serene and peaceful surroundings away from the hustle and bustle of the city. The views of the mountains, especially Kanchenjunga, are breathtaking and add to the charm of the property. However, some guests found the approach road to be narrow and steep, which made it difficult to reach the property.
Staff
The staff at the property are highly praised by many guests for their courteous and helpful nature. They go out of their way to make the guests feel comfortable and ensure that their needs are taken care of. Many guests have mentioned the names of specific staff members who made their stay memorable with their exceptional service.
Room
The rooms at the property are spacious and comfortable, with antique furniture and a heritage feel that adds to the charm of the property. Many guests have appreciated the electric blankets provided in the rooms, which helped them stay warm during the cold weather. However, some guests have mentioned issues with the maintenance of the rooms, such as broken furniture and curtains.
Food & Dining
The food served at the property is homely and delicious, with many guests appreciating the home-cooked meals. However, some guests have mentioned that the food choices are limited and that they had to order from outside the property. The breakfast served at the property is basic and some guests have suggested that it could be improved.
Cleanliness
While many guests have appreciated the spacious and comfortable rooms, some have mentioned issues with cleanliness. They have reported stained and smelly carpets, dirty towels and sheets, and bathrooms that were not properly cleaned. Some guests have suggested that the property needs to improve its housekeeping services.