Our recent stay at Puri Beach Resort was quite underwhelming and not at all what we expected, especially for a family trip. We had booked two sea-facing rooms for my elderly parents (both above 70), my spouse, and our 1.5-year-old child.
1. At check-in, we were given only one sea-facing room despite our clear booking. After raising the issue, they eventually shifted us to the correct rooms.
2. The hotel is undergoing renovation — something not mentioned at the time of booking. Due to this, the entire property including the lobby and corridors was dusty and poorly maintained.
3. The rooms were not clean and lacked basic upkeep.
4. The geyser in our room wasn’t working and took an entire day to get repaired.
5. The most inconvenient part was discovering that the hotel doesn’t have a kitchen. We had to depend on Swiggy for all our meals, which was highly uncomfortable, especially with a toddler and elderly parents. This crucial detail was missing from the listing on MakeMyTrip.
6. Overall, the service was below average and staff response was slow.
This stay fell far short of our expectations. Until the renovations are complete and the hotel improves its facilities and service, I would not recommend Puri Beach Resort, especially for families.