On 5 August 2025, I visited this hotel Patnimal Riverside paradise with my parents, uncle and aunt. However, I was shocked to see that the hotel was no where close to what I saw in the pictures on your website. The hotel was very dirty, unhygienic and cleanliness standards were extremely poor. I have attached pictures that I took when I visited the hotel. The hotel name was also different from what’s written on my booking voucher. My booking voucher says Patnimal Riverside Paradise. However, it was hell as you can see from the pictures I have attached.
In addition, the hotel rooms were dingy and I did not feel safe at all. I spoke with the manager Khusboo but she did not help. Then I called MMT and spoke with Sanjay who asked me to send the photographs.
After all this horrible experience, I was left with no choice but to look for another hotel because the actual hotel was (as I said earlier) was not at all what was shown in the pictures on your website. therefore, I request you to refund the entire amount to me - I wanted to stay there but this hotel was not what was shown to me at the time of my booking.