The property is conveniently located in the heart of Matheran, close to the market and major attractions. Guests enjoyed the food, praising its variety and taste. However, many faced issues with cleanliness, poorly maintained rooms, malfunctioning amenities, and unresponsive staff. Several highlighted discrepancies between the online depictions and actual accommodations. While some appreciated the property's ambience and activities, the overall sentiment reflects dissatisfaction with hygiene and service quality, making the experience quite hit or miss for visitors.