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Review Of Palette Heritage Varanasi Retreat0123401234

Chetganj, Varanasi | 2.9 km drive to Kashi Vishwanath Temple

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.5
    Very Good

    93 Ratings, 38 Reviews

    excellent
    32%
    very good
    24%
    average
    20%
    poor
    12%
    bad
    12%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 5
    • 5
    • 5
    • 5
    • 4
    • 1
    • 4
    • 5
    • 4

    Rating Categories

    • Location4.0
    • Cleanliness3.9
    • Food3.7
    • Value For Money3.3
    • Facilities3.4
    • Child Friendliness2.3
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    Reviews Summary

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    The property offers good food and a central location, close to various food joints and Kashi Chat Bhandar. While some guests appreciated the helpful staff and quick service, there are concerns about room cleanliness, with reports of dirty washrooms and insufficient housekeeping. Additionally, the rooms are described as small and cramped, and the WiFi connection has been consistently poor. Despite these issues, the overall experience seems to be satisfactory for some guests.

    Sort by:

    Positive first
    5.0

    Good experience

    gaurav s.business

    Good experience, overall it was good, the staff was very helpful and room genuinely clean and maintained.

    Travel Month: Sep 2025

    Room: Suite

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    5.0

    Excellent Stay

    gaurav s.business

    Excellent service experience, overall it was good, the staff was very helpful and room genuinely clean and maintained

    Travel Month: Sep 2025

    Room: Classic

    5.0

    Excellent Stay

    rohit r.

    Good service good behaviour and all staff is good ggghhhjjhbhhbbnhhhhhhannjhv

    Travel Month: Sep 2025

    Room: Classic

    4.0

    good experience

    mayank m.group

    good stay experience and near the station. staff are good. bx fdn

    Travel Month: Sep 2025

    Room: Classic

    5.0

    one of the good places to stay

    abhishek t.couple

    Hotel is so good, and impressive! Thank you for your review about your experience at Rooms! We are pleased to hear that you are satisfied with our service. We always strive to provide a comfortable and enjoyable stay to our guests.

    Travel Month: Aug 2025

    Room: Suite

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    2.0

    Poor Stay

    vibha k.

    Toilets were not clean .I have to call for clean Telecom not available, bolt from inside broken

    Travel Month: Aug 2025

    Room: Classic

    4.0

    Will definetely stay here for next visit

    kanika g.family

    It was amazing staying at hotel palette .. everyone was so cooperative and i like the services . Whenever I’ll visit again I’ll make sure to stay here for sure

    Travel Month: Aug 2025 (3-Night Stay)

    Room: Classic

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    1.0

    Worst experience

    gagan s.family

    Non supporting staff pathetic service . No parking space provided. I visited there with my father mother and wife worst experience in vns

    Travel Month: Aug 2025

    Room: Classic

    5.0

    Excellent Stay

    prem s.business

    The hotel staff were incredibly friendly and helpful, making our stay very enjoyable." "The service was impeccable, with the staff going above and beyond to meet our needs." "We were particularly impressed with the attentiveness of the front desk staff."

    Travel Month: Aug 2025

    Room: Classic

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    5.0

    Excellent Stay

    prem s.business

    We had a wonderful stay at this hotel and would highly recommend it to others." "We were pleasantly surprised by the high quality of service and accommodations." "This hotel exceeded our expectations and provided us with a memorable experience." "We will definitely be returning to this hotel on our next visit."

    Travel Month: Aug 2025

    Room: Classic

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    2.0

    Poor Stay

    nisha j.group

    It’s located in very small narrow lane there ll be problem for parking if you travel with vehicle… Property has power issues there will be power cut off every 5 min and come back in 10-15 min and again in 5 min it repeats very disturbing and uncomfortable….In name of break fast they ll serve you 2 items …Not recommended.

    Travel Month: Aug 2025

    Room: Classic

    5.0

    Suitable for client presentations

    sagar.business

    Had to deliver important pitches to potential customers and partners. Room setup supported effective business communication and demonstrations.

    Travel Month: Aug 2025

    Room: Classic

    5.0

    Excellent Stay

    nirnay.solo

    Made my solo travel feel truly special. Staff treated me like family and room was prepared with such care.

    Travel Month: Jul 2025

    Room: Classic

    5.0

    Excellent Stay

    tarachand.family

    Everyone was happy here. Room was clean and roomy. Staff were nice to children. Fair family rates.

    Travel Month: Jul 2025

    Room: Classic

    5.0

    Excellent Stay

    guest g.couple

    Great hotel! The location was perfect, the staff were very friendly, and the service was excellent. Everything was well managed and comfortable. Highly recommended!" Let me know if you want to personalize it more—like mentioning a city, specific staff, or unique amenities.

    Travel Month: Jul 2025

    Room: Classic

    5.0

    Great Experience

    utkarsh r.couple

    Nice ambience Cooperative Staff Great place with Ancient theme well managed Room.......

    Travel Month: Jul 2025

    Room: Classic

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    5.0

    good

    shiwanshu p.solo

    This hotel is a great option for travelers looking for a comfortable and convenient stay. The location is fantastic, just a short walk from the main square and close to numerous restaurants. Oroom was spacious and clean, and the bed was very comfortable. The staff were incredibly friendly and helpful, especially the concierge who gave us great recommendations for local attractions. This hotel is a great option for travelers looking for a comfortable and convenient stay. The location is fantastic, just a short walk from the main square and close to numerous restaurants. room was spacious and clean, and the bed was very comfortable. The staff were incredibly friendly and helpful, especially the concierge who gave us great recommendations for local attractions.

    Travel Month: Jul 2025

    Room: Classic

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    1.0

    Not worth the money

    shreyansh c.group

    Very frequent power cuts. No generator. Basic anenities missing. Anthing you order can take upto 2 hours to bring. Bathroom door doesnt lock properly. Took more than 1 hour to check in as rooms were not cleaned.

    Travel Month: Jul 2025

    Room: Classic

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    3.0

    average stay

    ghanshyam d.family

    The elocation is easy to access, but one thing that disappointed me was the frequent power cuts. Overall, it was an average stay — the service needs improvement considering the price they charge The location is easy to access, but one thing that disappointed me was the frequent power cuts. Overall, it was an average stay — the service needs improvement considering the price they charge

    Travel Month: Jun 2025

    Room: Classic

    • user photos
    4.0

    Good Stay

    shagun.

    Hotel had beautiful interiors.. location wise it was far away from kashi vishwanath temple and ghats.. food was good.. but service was not up to the mark.. during my stay power supply was really unstable. Overall it was good 👍

    Travel Month: Jun 2025 (3-Night Stay)

    Room: Classic

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