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Review Of Hotel Silk City0123401234

Varanasi Cantonment, Varanasi | 5.7 km drive to Kashi Vishwanath Temple

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.3
    Good

    146 Ratings, 82 Reviews

    excellent
    18%
    very good
    36%
    average
    19%
    poor
    13%
    bad
    14%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 4
    • 4
    • 4
    • 5
    • 1
    • 4
    • 4
    • 5
    • 4

    Rating Categories

    • Location3.6
    • Cleanliness3.6
    • Room3.5
    • Food3.1
    • Hospitality3.7
    • Value For Money3.2
    icon
    We are using generative AI to show you summarised user review

    Review Summary

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    Guest reviews highlight that the property has a great location and offers clean, spacious rooms, making for a comfortable stay. Many appreciated the food quality and found the staff friendly and cooperative. However, there are concerns about poor service, unprofessional management, and insufficient amenities like parking. It's noted that the food options could improve, and service responsiveness needs to be addressed.

    Sort by:

    Positive first
    1.0

    Horrible exp

    anuja s.family

    They cancel-led our confirmed booking by saying that we sold out, and arranged our stay at hotel zeeras nearby which is very much terrible- poor food quality, filthy condition, you cannot get snacks before 7:30 as no chef available. Poor practice by hotel silk city by cancel out stay.

    Travel Month: Feb 2025

    Room: Executive Room

    • user photos
    • user photos
    • user photos

    Hotel Silk City has replied on Mon Mar 10 15:40:16 IST 2025

    Dear Sir/Madam, greetings first of all we apologies for your inconvenience, but we did not, cancel your booking , we arranged your stay from our end without any extra charges after your permission.

    4.0

    Good Stay

    mohammad k.loyalty-iconbusiness

    Hotel property, Food & services are very good and no doubt location. stay with family & friends is safe and good 💯

    Travel Month: Aug 2024

    Room: Executive Room

    Hotel Silk City has replied on Wed Oct 16 12:22:09 IST 2024

    dear, greetings! first of all we would like to thanks for your support and we will always try to serve a great service for our guest. Regards Dhruv Pathak

    5.0

    Excellent Stay

    atul s.business

    Comfortable stay, room service is very good, room was very clean, over all stay was very comfortable.

    Travel Month: Jul 2024

    Room: Executive Room

    Hotel Silk City has replied on Wed Oct 16 12:29:20 IST 2024

    dear, greetings! first of all we would like to thanks for your support and we will always try to serve a great service for our guest. Regards Dhruv Patha

    4.0

    Good Stay

    samarsen r.business

    Silk city is a good hotel. There management team and cooking team are very good. House keeping team average.

    Travel Month: Jun 2024 (11-Night Stay)

    Room: Executive Room

    Hotel Silk City has replied on Wed Oct 16 12:32:32 IST 2024

    dear Samarsen Sie Ji, greetings! first of all we would like to thanks for your support and we will always try to serve a great service for our guest. Regards Dhruv Patha

    1.0

    Terrible Stay

    kulbhushan w.loyalty-icon

    The system of operation is very bad and unprofessional. Room service is not upto the mark. There is no proper common area to meet guests as they don't allow any guest in the roo. Male or femal. Food quality is also not good. And i don't find any reason to promote this type of hotels for professionals. Who have business visitors

    Travel Month: Apr 2024

    Room: Executive Room

    4.0

    Good Stay

    bajaj a.

    Clean rooms with amenities. Beds could have been a little more comfortable. Breakfast options are good with decent quality

    Travel Month: Mar 2024

    Room: Executive Room

    Hotel Silk City has replied on Wed Oct 16 13:44:26 IST 2024

    dear Mihir Sir, greetings! first of all we would like to thanks for your support and we will always try to serve a great service for our guest. Regards Dhruv Pathak

    2.0

    Hot water and electric kettle

    ankit s.business

    Hot water is not coming on tap and electric kettle is missing in room when i saw at morning time i leave the room

    Travel Month: Jan 2024

    Room: Executive Room

    1.0

    Worst experience with Hotel Silk City

    ishan g.family

    They are a bluff with uploading well furnished luxury room pics while their rooms quality are low. Service is really bad, staff is too rude.

    Travel Month: Dec 2023

    Room: Executive Room

    • user photos
    • user photos
    2.0

    Service is very bad, ac not working properly, staff behavior is not good & they are not professional

    sandeep s.loyalty-iconbusiness

    Ac shuts down suddenly and their staff speaks rudely. Hotel staff charging without informing them. Keeps hidden charge.

    Travel Month: Sep 2023

    Room: Executive Room

    3.0

    Hotel silk city

    samar a.loyalty-iconbusiness

    Hotel is much costlier. Beds are too short and uncomfortable. Service is very poor. Due to moisture water is running from ac winds.

    Travel Month: Aug 2023

    Room: Executive Room

    3.0

    Hotel review

    shantanu b.business

    Hotel was little inside from main road, but hotel is good & rooms are quite hygiene & big in size. Hotel staff is supportive & well behaved. Food quality was also good.

    Travel Month: Jul 2023

    Room: Executive Room

    • user photos
    • user photos
    • user photos

    Hotel Silk City has replied on Wed Aug 09 10:11:08 IST 2023

    Dear Sir , thank you for your valuable feedback.

    1.0

    Worst hotel

    shubham g.business

    I am a business traveller and travel around 10 days a month. Never visited such a worst hotel which denied check in even when hotel was completely empty. 4th class service. Worst hotel

    Travel Month: Jun 2023

    Room: Executive Room

    Hotel Silk City has replied on Sat Jun 24 13:00:49 IST 2023

    If you travel 10 days a month then should be aware about hotel policies. If you wanted early check-in you should have booked room a day prior. Hotel has all right to deny early check-in regardless of rooms available or not. Don’t mislead others. Also specify what time you asked for early check-in. 6am. Misleading & false feedback.

    1.0

    3rd class hotel

    shubham g.business

    3rd class hotel which even don't know how to speak no manners worst hotel ever visited please excluded it from your list

    Travel Month: Jun 2023

    Room: Executive Room

    Hotel Silk City has replied on Sat Jun 24 13:03:46 IST 2023

    Sir , you stayed twice. If you didn’t like the hotel you should have not booked it again. We enquired & get to know you misbehaved & abused at receptionist. Don’t misguide with your false & baseless review. Thank you.

    4.0

    Good Stay

    gopala k.couple

    Good to stay with family Better provide hotel sign board on main road.Food quality is good but improve food taste such as Andhra style idly &wada.Better provide variety of Dasas.

    Travel Month: Apr 2023 (3-Night Stay)

    Room: Executive Room

    Hotel Silk City has replied on Sun May 28 10:30:49 IST 2023

    Dear sir! greetings. We appreciate your valuable feedback & suggestions. With regards hotel silk city

    1.0

    Not good

    sandeep j.loyalty-iconfamily

    Rooms are not good and service very poor

    Travel Month: Apr 2023

    Room: Executive Room

    Hotel Silk City has replied on Tue Apr 25 14:15:59 IST 2023

    Dear guest ! we will look upon the issue raised by you.

    5.0

    Excellent Stay

    rakesh d.

    Nice service provided by the hotel. My stay was nice

    Travel Month: Mar 2023 (4-Night Stay)

    Room: Executive Room

    Hotel Silk City has replied on Tue Apr 25 14:16:26 IST 2023

    Dear guest! thank you for your feedback! hope to see you soon.

    4.0

    Good location

    deepak b.loyalty-iconcouple

    Located in a good area and good cleanliness.

    Travel Month: Mar 2023

    Room: Executive Room

    Hotel Silk City has replied on Tue Apr 25 14:14:15 IST 2023

    Dear Sir, Greetings!! Thank you for your valuable review 👍

    2.0

    Poor service

    aditya k.family

    Services need to improve drastically. A morning tea took 1 hour time to come to room. Response time for any service is very long. All the best for travellers

    Travel Month: Mar 2023

    Room: Executive Room

    Hotel Silk City has replied on Tue Apr 25 14:15:37 IST 2023

    Dear guest! we will look upon the issue raised by you. Thank you

    5.0

    Excellent Stay

    ashwani s.couple

    Good. Good.

    Travel Month: Feb 2023

    Room: Executive Room

    Hotel Silk City has replied on Sat Mar 18 15:30:31 IST 2023

    Dear guest! thank you for your feedback!

    5.0

    Room and staff all very good

    alok s.business

    Baht acha staff aur room raha sb best tha

    Travel Month: Feb 2023

    Room: Executive Room

    Hotel Silk City has replied on Sat Mar 18 15:30:55 IST 2023

    Dear sir! greetings! thank you for your valuable feedback

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