I booked a stay at Octave Nirvana Suites, Gurgaon (19–20 July) through MakeMyTrip, and it turned out to be a complete nightmare.
When I reached the hotel after a long journey, they bluntly denied me check-in, claiming the air conditioning wasn’t working in multiple rooms. Instead of fixing the issue, they casually told me to come back another day for a “free stay” — as if that makes up for wasting my time and ruining my plans.
To make matters worse, one agent told me they couldn't even find my earlier complaint and asked me to repeat the whole story again. Seriously?
This experience has been mentally exhausting, a waste of money, and a total failure of service — both by the hotel and by MakeMyTrip.
👉 I strongly advise everyone to avoid this hotel and think twice before booking through platforms that don’t back you up when things go wrong.