Review Of Nomad House Pondicherry | Dorms & Wi-Fi

Nomad House Pondicherry | Dorms & Wi-Fi

Dear guest, You booked a hostel where guests are between the ages of 18 and 35 and where we only have dormitories. We had no idea you were a family until you reached the property. After you reached, we told you we couldn't accommodate you and offered you a refund, because we don't allow people below 18 years, and you had young kids with you. Also, being a hostel, we allow people to drink and also smoke in our common areas. Not only would this environment make you feel uncomfortable, but our other guests, being the gentle people they are, would neither feel comfortable. So we offered you to drop your luggage, freshen up and relax, so you can find an alternative. After your unsuccessful search, you said "no property offers a cleanliness matching our common bathrooms". We then told you to look for something more premium. That was also a failure, as most properties matching our standards were much pricier than we were. So you forced us "emotionally" to allow your family as you didn't want to be "stranded". And we only agreed, because of your insistence and despair. Next time, please be more responsible with your planning. It would make things easier for everyone. Best regards,

Nomad House Pondicherry | Dorms & Wi-Fi

Dear Supriya, Among all the guests who stayed at the property during the cyclone, you were one of the few who came knowing there was a cyclone hitting the city. You called us before your arrival to ask us if it was possible to cancel or postpone due to the condition, and we fully agreed with that due to circumstances. Unfortunately, we cannot control the weather, nor can we control the damage to our city. The whole city was flooded, electricity was out everywhere, and yet we went out, organized relays to get food, water, and other essentials for everyone. We were forcing autos to operate so whoever needed to leave the city could leave and, after a lot of effort, we managed to get a generator, so people could charge their batteries, as our back-up was out after 36 hours of full usage. Regarding cleanliness, we're known to be one of the cleanest properties in the whole city. It's possible that, during that catastrophe, the staff might not have performed their job correctly. But I'm 100% confident that, had you told us during your stay about this, we could have fixed it. Regarding flooding, water never came inside the property. We made sure of it. Best regards,

Nomad House Pondicherry | Dorms & Wi-Fi

Dear Supriya, Among all the guests who stayed at the property during the cyclone, you were one of the few who came knowing there was a cyclone hitting the city. You called us before your arrival to ask us if it was possible to cancel or postpone due to the condition, and we fully agreed with that due to circumstances. Unfortunately, we cannot control the weather, nor can we control the damage to our city. The whole city was flooded, electricity was out everywhere, and yet we went out, organized relays to get food, water, and other essentials for everyone. We were forcing autos to operate so whoever needed to leave the city could leave and, after a lot of effort, we managed to get a generator, so people could charge their batteries, as our back-up was out after 36 hours of full usage. Regarding cleanliness, we're known to be one of the cleanest properties in the whole city. It's possible that, during that catastrophe, the staff might not have performed their job correctly. But I'm 100% confident that, had you told us during your stay about this, we could have fixed it. Regarding flooding, water never came inside the property. We made sure of it. Best regards,