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Review Of New Akshay Grand

Chengalpattu, Chennai | 51.4 km from city centre

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.3
    Good

    26 Ratings, 11 Reviews

    excellent
    31%
    very good
    27%
    average
    12%
    poor
    8%
    bad
    23%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 4
    • 1
    • 1
    • 1
    • 2
    • 5
    • 4
    • 1
    • 3

    Rating Categories

    • Location4.8
    • Value For Money4.7
    • Food3.0
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    We are using generative AI to show you summarised user review

    Review Summary

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    Guests appreciate the spacious family suites and decent food options, especially at Yello Chillies. The property is conveniently located near transport facilities and offers nice views. However, many reviews mention poor reception and long check-in processes, alongside issues like malfunctioning air conditioning and inadequate housekeeping. Despite the decent hygiene, overall feedback suggests a mix of positives and negatives.

    Sort by:

    Positive first
    1.0

    Very disappointed

    venkata m.family

    Our checkin experience was horrible. The reception seems very careless and felt they are not interested to receive customers. Took too long to give us the keys and the management seriously lacks a sense of professionalism. Even after spending 7k for a single night the experience is worth only around 1k (what do you get in a cheap lodge. The reception people should take a beginners lesson on how to greet people and learn basic manners

    Travel Month: Mar 2024

    Room: Family Suite

    • user photos
    • user photos
    • user photos
    5.0

    Excellent Stay

    jagatheesan v.family

    Good place to stay with family and spacious room, hot water, snacks, tv and sight views with local train.

    Travel Month: Feb 2024

    Room: Family Suite

    1.0

    Terrible

    santhosh k.solo

    Bathroom not working and av c very poor srevice also poor this hotel is not 3 star hotel quality reception staff behaviour very bad room service very poor

    Travel Month: Aug 2023

    Room: Deluxe Room

    4.0

    Good Stay

    sridhar j.

    Stay is good near with transport facilities.

    Travel Month: Aug 2023

    Room: Deluxe Room

    3.0

    All are good and Satisfying

    senthil.group

    We have booked online,just a few hours before reaching,we were informed that A/C will not function…Their reasons for that was unbelievable..like it is a big issue and could be fixed after 24 Hours..People from Chennai has to come…etc.But the staffs were nice

    Travel Month: Nov 2022

    Room: Family Suite

    New Akshay Grand has replied on Sat Dec 24 18:02:41 IST 2022

    Dear mr. Senthil kumar, greetings from hotel akshay grand! it was a pleasure having you with us at hotel akshay grand. I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and i have personally addressed this with the respective team members. Please allow me to state that the issues experienced by you are not reflective of our normal guest service standards and request you to give us the opportunity to showcase that to you on your next visit. I trust you will not let this incident mar your perception of our service standards. My team and i always assure you of our best services and we look forward to your return. Warmly, sharmila front office

    4.0

    Close to chengalpattu walking distance

    arvind b.family

    Suite room very good and comfortable stay food at yello chillies seemed good

    Travel Month: Sep 2022

    Room: Family Suite

    New Akshay Grand has replied on Sat Dec 24 18:00:37 IST 2022

    Dear arvind baranwal, greetings from hotel akshay grand! it was a pleasure having you with us at hotel akshay grand. We thank you for sparing your valuable time to rate us. Thank you once again and we look forward to welcoming you back. We will work hard to get 5 star ratings from you on your next visit. My team and i always assure you of our best services and we look forward to your return. Warmly, sharmila front office

    5.0

    Good stay

    mahesh g.family

    Place is located right next to railway station and after chengalpattu bus stand. Basically right in the middle of a bustling area. The family suite room is spacious enough for 4 people. The restaurant in the hotel is a bit expensive which i felt was downside

    Travel Month: Aug 2022

    Room: Family Suite

    New Akshay Grand has replied on Sat Dec 24 17:59:15 IST 2022

    Dear mahesh gopakumar, greetings from hotel akshay grand! it was a pleasure having you with us at hotel akshay grand. We thank you for sparing your valuable time to rate us. Thank you once again and we look forward to welcoming you back. We have done some changes on menu now. My team and i always assure you of our best services and we look forward to your return. Warmly, sharmila front office

    5.0

    Excellent

    shraddha t.family

    Our experience was very good at hotel akshay grand. The food and service was very good and rooms were also very clean.

    Travel Month: Aug 2022

    Room: Deluxe Room

    New Akshay Grand has replied on Sat Dec 24 17:57:17 IST 2022

    Dear ms shraddha tayal, greetings from hotel akshay grand! it was a pleasure having you with us at hotel akshay grand. We thank you for sparing your valuable time to rate us. Thank you once again and we look forward to welcoming you back. My team and i always assure you of our best services and we look forward to your return. Warmly, sharmila front office

    2.0

    Poor Stay

    shailendra m.loyalty-icon

    This is not a good hotel. There is no lift. The housekeeping is not providing the basic facilities like toiletries etc. The towels are not clean and not in good shape. The breakfast is brought in packets from their nearby restaurant and very limited choice. Overall it is a bad experience.

    Travel Month: Jul 2022 (5-Night Stay)

    Room: Deluxe Room

    New Akshay Grand has replied on Sat Dec 24 18:04:23 IST 2022

    Dear mr. Shailendra mandge, greetings from hotel akshay grand! it was a pleasure having you with us at hotel akshay grand. I am extremely concerned to read the areas of opportunity that your review has brought to our attention. But now the lift is installed. Please allow me to assure you that this is a rare occurrence and i have personally addressed this with the respective team members. Please allow me to state that the issues experienced by you are not reflective of our normal guest service standards and request you to give us the opportunity to showcase that to you on your next visit. I trust you will not let this incident mar your perception of our service standards. My team and i always assure you of our best services and we look forward to your return. Warmly, sharmila front office

    5.0

    Good compact room

    tamilselvan s.couple

    Good hygienic place in the heart of the city

    Travel Month: Jul 2022

    Room: Deluxe Room

    New Akshay Grand has replied on Sat Dec 24 17:56:23 IST 2022

    Dear tamilselvan s, greetings from hotel akshay grand! it was a pleasure having you with us at hotel akshay grand. We thank you for sparing your valuable time to rate us. Thank you once again and we look forward to welcoming you back. My team and i always assure you of our best services and we look forward to your return. Warmly, sharmila front office

    1.0

    Total disappointment

    t s.business

    While booking one location was s

    Travel Month: May 2022

    Room: Deluxe Room

    New Akshay Grand has replied on Tue Jun 28 15:09:17 IST 2022

    Dear mr. T sundar bashyanm, greetings from hotel akshay grand! on every platform from google till online we have update our location correctly. We have shared you the location by call also. So apologize for the inconvenience. On your next stay we make sure give you our best service to get a 5 star ratings. Thanks regards yuvanesh manager

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