Title: disappointing experience at mars residency i recently stayed at mars residency through makemytrip, and unfortunately, my experience was far from satisfactory. From the moment of check-in to the time of departure, several aspects of the hotel fell short of expectations. 1. *poor hygiene standards: the cleanliness of the room left much to be desired. There were stains on the bed linens, and the bathroom appeared to have been hastily cleaned, with lingering odors. 2. *lack of amenities: despite the listing indicating amenities such as complimentary toiletries and wi-fi, these were either unavailable or of poor quality. The toiletries provided were minimal, and the wi-fi connection was unreliable, making it difficult to stay connected. 3. *unprofessional staff: the staff members seemed indifferent to guest needs and lacked professionalism. Requests for assistance were met with apathy, and there was a noticeable lack of courtesy in their interactions. 4. *maintenance issues: the overall maintenance of the property seemed neglected. From broken fixtures in the room to malfunctioning equipment in the common areas, it was evident that upkeep was lacking. In conclusion, my stay at mars residency was a disappointing experience marred by hygiene issues, inadequate amenities, unprofessional staff and maintenance issues. I hope this feedback prompts the necessary improvements to enhance the quality of service provided by the hotel.