Title: a heroic night: preventing disaster amidst unjust billing i recently faced a nightmarish situation at this hotel that left me both grateful for my quick thinking and frustrated with the hotel's response. It all began when the exhaust fan in my washroom caught fire at the stroke of midnight. Panic set in, compounded by the absence of phones in the room. Acting swiftly, i rushed to the reception for assistance. A courageous staff member joined me in extinguishing the flames with water, preventing what could have been a catastrophic event. The hotel, however, seems to have a different perspective. Upon checkout, i was handed a bill for the fire incident, alleging it was caused by my activity. Astonishingly, the very actions that saved the entire hotel from potential disaster seemed to be overlooked. Consider this: had i not been awake and responsive, my daughter and i could have faced a tragic outcome, with the fire spiraling out of control and engulfing the entire hotel. This experience has left me questioning the hotel's gratitude and fairness. How can an establishment be so ungrateful for a guest's life-saving efforts? i implore potential guests to be aware of the hotel's policies and the apparent lack of recognition for guests' contributions in emergencies. It's disheartening when heroism is met with unjust billing and ingratitude. My recent stay at this hotel left much to be desired, and i feel compelled to share my experience. The lack of basic amenities like towels and soap, coupled with the absence of a restaurant on-site, created significant challenges. The reception's approach to providing even simple requests, like two cups of coffee, was far from satisfactory. Waiting for over an hour for coffee or up to 1 hour for a swiggy order made meal planning an arduous task. The dearth of nearby dining options only added to the frustration. The room's cleanliness was inconsistent, with daily cleaning routines often overlooked. Basic necessities like a clean dustbin seemed to be neglected, contributing to an unpleasant living environment. The hotel's proximity to the tamilnadu sports and physical education university was the sole reason for my stay. It's disheartening to report that the receptionist's demeanor was notably rude, adding to the overall negative experience. I'd caution prospective guests, suggesting this hotel only in emergency situations. Consider these factors before deciding to stay, and perhaps management will take note to improve these shortcomings for future visitors.