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Review Of Mayur Retreat & Spa0123401234

Arsiwalla Villa, Lonavala

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
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    3.8
    Very Good

    433 Ratings, 258 Reviews

    excellent
    33%
    very good
    33%
    average
    19%
    poor
    8%
    bad
    6%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 4
    • 3
    • 2
    • 4
    • 4
    • 4
    • 1
    • 5
    • 5

    Rating Categories

    • Hospitality4.0
    • Facilities3.7
    • Food3.8
    • Room4.0
    • Cleanliness3.9
    • Value For Money3.7
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    Reviews Summary

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    The property has a decent location and friendly staff, praised for their hospitality. Rooms are generally clean with some offering good views. However, cleanliness issues, such as cockroach sightings, and the absence of amenities like a bar, are recurring complaints. Food quality has mixed reviews, with some finding it average. While some guests appreciated the peaceful environment and spacious rooms, others felt it was overpriced and lacking in proper maintenance. Overall, it's a mixed bag with both positives and negatives.

    Sort by:

    Positive first
    5.0

    My lovely picnic spot

    sunil p.family with 1 kid

    The location and ambience is very good. Room service is very prompt. The behavior of the staff is very good. Food is very good. Overall best option for staycation with family and friends.

    Travel Month: Sep 2025

    Room: Premium Room

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    4.0

    Good Stay

    amin b.

    Great service and cozy rooms, highly recommend!

    Travel Month: Sep 2025

    Room: Royal Deluxe With Bathtub and Balcony

    1.0

    Worst experience

    prashant a.family with 1 kid

    Here's the review in English: "The service here is absolutely terrible. I would not recommend this hotel to anyone. The service is horrible, there's an issue with hot water. The water doesn't come regularly, and there's no hot water at all. Avoid this place!" "The hotel staff is uncooperative, and they flat out refuse to give a refund.

    Travel Month: Aug 2025

    Room: Suite Cottage with Jacuzzi

    Mayur Retreat & Spa has replied on Wed Aug 20 18:07:44 IST 2025

    Dear Sir , we are really sorry we did not meet your expectations , Thanks for Your Details review , Thanks & Regards Mayur Retreat.

    5.0

    Excellent Stay

    mukesh j.family

    verry good nice staf nice hotal nice food and all locations is verry good near for man market staf is verry coprative verry good nice staf nice hotal nice food and all locations is verry good near for man market staf is verry coprative

    Travel Month: Jul 2025

    Room: Premium Room With Balcony

    Mayur Retreat & Spa has replied on Sun Jul 27 11:05:10 IST 2025

    Dear sir , Greetings from Mayur Retreat, Lonavala ! Thank you very much for your kind feedback. Welcome to see you again. Thanks & Rgards Mayur Retreat & Spa

    1.0

    Terrible Stay

    prakash.

    I booked a jacuzzi cottage on arrival they alloted normal suit when I argued with them they charged 1500 extra for the same for which I had already paid

    Travel Month: Jun 2025

    Room: Suite Room

    Mayur Retreat & Spa

    Dear Sir , we are really sorry we did not meet your expectations , Thanks for Your Details review , we have gone through your booking details it was only suite room without bathtub Thanks & Regards Mayur Retreat

    5.0

    Excellent Stay

    komal p.couple

    I had a great stay at this hotel. The property is very nice and well maintained. The room was clean and hygienic, and I really appreciated the attention to cleanliness. The staff were very well trained, friendly, and cooperative. Their behavior was professional yet warm, which made the stay even more pleasant. The food was also good—tasty and satisfying. Overall, I had a wonderful experience and would definitely recommend this hotel.

    Travel Month: Jun 2025

    Room: Premium Room With Balcony

    Mayur Retreat & Spa has replied on Mon Jul 14 10:17:09 IST 2025

    Dear Maam, Greetings from Mayur Retreat, Lonavala ! Thank you very much for your kind feedback. Welcome to see you again. Thanks & Rgards Mayur Retreat & Spa

    4.0

    amazing location with an amazing view..near from local areas too🫶🏻🫶🏻🫶🏻

    shubhada p.couple

    the property is pretty good..clean rooms, great view, great food and accessible location. They even have asthetic location for pictures.

    Travel Month: Jun 2025

    Room: Royal Deluxe With Bathtub and Balcony

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    Mayur Retreat & Spa has replied on Mon Jul 14 10:17:54 IST 2025

    Dear Madame, Greetings from Mayur Retreat, Lonavala ! Thank you very much for your kind feedback. Welcome to see you again. Thanks & Rgards Mayur Retreat & Spa

    3.0

    Average Stay

    chain s.family with 2 kids

    there were worms in the electric kettle provided in the room , i reported the matter to the manager . hello said sorry . Room was average, i score cleanliness 6/10 . Bathroom has good water pressure , has all required things , but the comode seat cover was broken

    Travel Month: Jun 2025

    Room: Premium Room

    Mayur Retreat & Spa has replied on Sat Jun 14 13:33:51 IST 2025

    Dear Sir , we are really sorry we did not meet your expectations , Thanks for Your Details review , we make sure for the property upgradation Thanks & Regards Mayur Retreat.

    3.0

    Average Stay

    vicky k.family with 2 kids

    Hotel ki property bahut hi jyada purani ho gai hai so jaldi se jaldi reanowate ki jarurat hai.

    Travel Month: Jun 2025

    Room: Royal Deluxe With Bathtub and Balcony

    Mayur Retreat & Spa has replied on Wed Jun 11 12:41:03 IST 2025

    Dear Sir , we are really sorry we did not meet your expectations , Thanks for Your Details review , we make sure for the property upgradation Thanks & Regards Mayur Retreat

    3.0

    Average Stay

    sharath m.family with 2 kids

    Food is average Tables not clean Location average Room is also average

    Travel Month: May 2025 (3-Night Stay)

    Room: Royal Deluxe With Bathtub and Balcony

    Mayur Retreat & Spa has replied on Sat Jun 07 14:20:03 IST 2025

    Dear Sir , we are really sorry we did not meet your expectations , Thanks for Your Details review , we make sure for the property upgradation Thanks & Regards Mayur Retreat

    5.0

    Excellent Stay

    syed j.family with 2 kids

    We had a wonderful stay at Mayur. Top most location, very neat and clean rooms. Experienced staff member. Delicious food and room service.

    Travel Month: May 2025

    Room: Premium Room With Balcony

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    Mayur Retreat & Spa has replied on Fri Jun 27 17:20:32 IST 2025

    Dear Sir, Greetings from Mayur Retreat, Lonavala ! Thank you very much for your kind feedback. Welcome to see you again. Team Mayur

    5.0

    Excellent Stay

    ashwini k.

    It was good stay with good atmosphere.service was good and food too.

    Travel Month: May 2025

    Room: Premium Room

    Mayur Retreat & Spa has replied on Wed Jun 04 12:29:47 IST 2025

    Dear Madame, Greetings from Mayur Retreat, Lonavala ! Thank you very much for your kind feedback. Welcome to see you again. Team Mayur Retreat & Spa

    5.0

    best stay in Lonavla

    subham s.family with 1 kid

    This is not a paid review or mayur retreat has asked me for a review, its a review which i felt giving this place..one of the best stay i had in lonavla, there were numerous negative reviews on this place before i visited but after visiting i saw everything was just fake, My experience was damn good and everything was as expected..Rooms were super clean, pool was very well maintained, the ambiance here is superb and all the management is so polite and helpful, location is very premium, rooms are quite big and i got a good deal on make my trip, good for family staycation, highly professional staff...etc. this was so far the best place I would recommend everyone trying atleast once...Check in & Check out was very smooth, attaching some pictures i took but couldn’t take many bcz i had family with me. This place is not a 5 star but their service will surely make you feel luxury and worth staying here. Please don’t go for negative reviews, its all fake there is no such thing i found in this property.

    Travel Month: May 2025

    Room: Premium Room

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    Mayur Retreat & Spa has replied on Fri Jun 27 17:22:08 IST 2025

    Dear Sir, Greetings from Mayur Retreat, Lonavala ! Thank you very much for your kind feedback. Welcome to see you again. Team Mayur

    5.0

    Excellent Stay

    ritik g.

    The stay was really amazing. Beautiful property, helpful staff and tasty food to sum it up.

    Travel Month: May 2025

    Room: Cottage Room

    Mayur Retreat & Spa has replied on Sun Jun 01 14:01:41 IST 2025

    Dear Sir, Greetings from Mayur Retreat, Lonavla ! Thank you very much for your kind feedback. Welcome to see you again. Team Mayur

    5.0

    Excellent Stay

    jigish b.family with 2 kids

    wonderful place for stay. food, amenities, approach of staff, breakfast (bit not satisfactory) were up to the expectations. Highly recommended.

    Travel Month: May 2025 (4-Night Stay)

    Room: Premium Room|Premium Room With Balcony

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    Mayur Retreat & Spa has replied on Tue Jun 03 17:14:20 IST 2025

    Dear Sir, Greetings from Mayur Retreat, Lonavla ! Thank you very much for your kind feedback. Welcome to see you again. Team Mayur.

    1.0

    Terrible Stay

    krishna k.family with 2 kids

    I had booked a room through MakeMyTrip at Mayura Retreat and Spa, but the room initially provided was extremely disappointing — old, poorly maintained, and uncomfortable, especially with kids. The bathroom had a strong paan smell, making it unusable. We requested a room change, and they demanded an additional ₹1000, offering us a slightly better room claiming it had a balcony. The new room didn’t have the promised extra cot for our two kids — instead, we were given an untidy foldable foam mattress, which we couldn’t use. All four of us ended up sharing one bed. The swimming pool was dirty and unusable, which meant we missed out on that amenity entirely. Breakfast was the only redeeming factor, though it lacked basics like idly, vada, poori, or juices — still manageable. We later travelled and stayed at hotels in Mahabaleshwar and Shirdi for similar prices, and the experience there was far better in terms of quality and value. Unfortunately, our stay at Mayura Retreat and Spa left us disappointed, and we wouldn’t consider it value for money.

    Travel Month: May 2025

    Room: Premium Room

    Mayur Retreat & Spa

    Dear krishna kumar, Thank you for sharing your experience. It’s disappointing to hear about the lack of hospitality during your check-in and the conditions of your room. Your feedback regarding cleanliness will be addressed with the relevant team to ensure improvements. We appreciate your insights and hope to provide a better experience in the future. Dear sir we have seen your booking details, your booking was for premium room, on your demand we shifted to front side mountain view room premium balcony which is a higher category room with prior intimation that the room is only for a couple and it was Saturday on weekend the hotel was full People were all around the swimming pool for whole day but no one complained that the swimming pool is dirty If you would like to discuss this further, please feel free to reach out to us Best Regards, Mayur Retreat

    4.0

    Good Stay

    chaitanya d.

    Property and Infrastructure is really good. Food taste is amazing. Staff is very cooperative. Good experience.

    Travel Month: Apr 2025

    Room: Royal Deluxe With Bathtub and Balcony

    Mayur Retreat & Spa has replied on Tue May 06 11:56:09 IST 2025

    Dear Sir, Greetings from Mayur Retreat, Lonavla ! Thank you very much for your kind feedback. Welcome to see you again. Team Mayur.

    3.0

    Average Property

    milind p.family

    Average Property, they had mentioned that they have bar, but they didn’t. Rooms are average as per there tariffs, didn’t look like a 4 star hotel

    Travel Month: Apr 2025

    Room: Premium Room With Balcony

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    Mayur Retreat & Spa has replied on Thu Apr 24 19:38:46 IST 2025

    Dear Sir , we are really sorry we did not meet your expectations , Thanks for Your Details review , we make sure for the property upgradation Thanks & Regards Mayur Retreat

    4.0

    Decent stay

    melwin j.couple

    Overall a good and decent stay. Little bit of cleaning to be done in Restroom curtains

    Travel Month: Mar 2025

    Room: Premium Room

    Mayur Retreat & Spa has replied on Wed Mar 19 10:47:11 IST 2025

    Dear Sir, Greetings from Mayur Retreat, Lonavla ! Thank you very much for your kind feedback. Welcome to see you again. Team Mayur

    3.0

    i was with my Family there for 1 night stay. Average hotel

    dundappa p.family

    Average ambience & Food. Rooms are not so hygienic. Not a good choice considering value for money. More focus required on cleanliness

    Travel Month: Mar 2025

    Room: Premium Room

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    Mayur Retreat & Spa has replied on Wed Mar 19 10:47:47 IST 2025

    Dear Sir, Greetings from Mayur Retreat, Lonavla ! Thank you very much for your kind feedback. We have noted the suggestions. Welcome to see you again. Team Mayur

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