I had booked a room through MakeMyTrip at Mayura Retreat and Spa, but the room initially provided was extremely disappointing — old, poorly maintained, and uncomfortable, especially with kids. The bathroom had a strong paan smell, making it unusable. We requested a room change, and they demanded an additional ₹1000, offering us a slightly better room claiming it had a balcony.
The new room didn’t have the promised extra cot for our two kids — instead, we were given an untidy foldable foam mattress, which we couldn’t use. All four of us ended up sharing one bed.
The swimming pool was dirty and unusable, which meant we missed out on that amenity entirely. Breakfast was the only redeeming factor, though it lacked basics like idly, vada, poori, or juices — still manageable.
We later travelled and stayed at hotels in Mahabaleshwar and Shirdi for similar prices, and the experience there was far better in terms of quality and value. Unfortunately, our stay at Mayura Retreat and Spa left us disappointed, and we wouldn’t consider it value for money.