We booked a deluxe room at lumino fair-stay after inquiring about room availability by phone. Upon arrival, they provided us with a dirty room that resembled a garage in the building. However, when we checked the room, it showed pictures of a room in good condition. We were surprised by the room we received. When we asked for a better room, they said they didn’t have any available, despite the entire building being vacant. We also inquired why we were given this dirty room when we booked, and they said that’s what you get when booking. They also mentioned that if we had come directly, they would have reduced the room charge and given us a better room, even if they initially quoted a higher price over the phone. The owners of the fair-stay were from kerala, and they behaved very rudely, using inappropriate language, even though we were also from kerala. The behavior and communication were very poor, and they handled our concerns very poorly. Therefore, we left the place and later booked a different stay for our trip, and we didn’t stay there at all. They didn’t even provide a single rupee as a refund. I will never suggest this property for a stay if you are going to kodaikanal for a happy trip.