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Review Of Lotus Comfort Hotel

Central Pondicherry, Pondicherry | 970 m drive to Promenade Beach

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.4
    Good

    590 Ratings, 418 Reviews

    excellent
    20%
    very good
    34%
    average
    22%
    poor
    12%
    bad
    13%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 3
    • 2
    • 1
    • 1
    • 4
    • 3
    • 3
    • 4
    • 1

    Rating Categories

    • Location4.2
    • Cleanliness3.8
    • Room3.7
    • Value For Money3.7
    • Food3.0
    • Security3.3
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    We are using generative AI to show you summarised user review

    Reviews Summary

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    The property boasts a prime location near the beach, making it easy to explore popular spots. However, numerous reviews criticize the room conditions, highlighting issues like cleanliness, outdated facilities, and lack of basic amenities like a restaurant and reliable Wi-Fi. Several guests noted rude staff behavior and poor service, further detracting from the experience. While some appreciated the cooperative staff and prompt room service, many found the overall value for money to be lacking.

    Sort by:

    Positive first
    3.0

    Average Stay

    siddharth k.

    No proper maintenance of room, rest room and no food

    Travel Month: Aug 2025

    Room: Superior Room

    2.0

    Poor Stay

    mani n.couple

    No parking No room service. No water in toilet No AC has to change room after 2 hours

    Travel Month: Jun 2025

    Room: Executive Room .

    4.0

    Good

    gnanakumaran j.group

    Good to stay and nice property middle of the city, very near by all famous roads like Anna sail and MG road

    Travel Month: Mar 2025

    Room: Superior Room

    Lotus Comfort Hotel has replied on Wed Mar 19 10:08:28 IST 2025

    Dear Guest, Thanking for choosing to stay with us, we were happy that you enjoy the stay visit as again.

    4.0

    Good Stay

    keshav m.loyalty-iconsolo

    The only good thing about the hotel is location. Other than that this hotel is not worth of what we pay.

    Travel Month: Jan 2025

    Room: Superior Room

    Lotus Comfort Hotel has replied on Sat Feb 08 17:04:49 IST 2025

    Dear Keshav, Thank you very much for choosing to stay with us. We appreciate the valuable feedback you have shared about various aspects of your stay. It is our top priority to provide a delightful experience to our guests. We really enjoyed hosting you. We look forward to hosting you again. Best Wishes,

    2.0

    Poor Stay

    milan v.

    Rooms were not good, not clean, facilities not working, need a thorough renovation!

    Travel Month: Jan 2025

    Room: Executive Room .

    Lotus Comfort Hotel has replied on Thu Jan 23 11:42:50 IST 2025

    Dear Milan Varghese, Thank you very much for choosing to stay with us and sharing your feedback. Please accept my sincere apologies for the experience you had during your stay with us. We are looking into the matter. Your valuable feedback will guide us in the right direction to be able to provide a truly delightful experience to our guests. I am disappointed that we fell short this time, but I hope you will give us further opportunities to serve you better.

    3.0

    Average Stay

    keshav m.loyalty-iconbusiness

    Stay was okay considering the location but rooms are pretty much old not worth of the money that we pay and not maintained up to the mark.

    Travel Month: Jan 2025

    Room: Executive Room .

    Lotus Comfort Hotel has replied on Thu Jan 23 11:39:05 IST 2025

    Dear Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. We will definitely work towards addressing your feedback. We hope to have further opportunities to serve you better.

    3.0

    Average Stay

    keshav m.loyalty-iconbusiness

    The manager there was very rude and didn’t know how to talk to the customers. He only thinks how to charge extra bugs from people.

    Travel Month: Jan 2025

    Room: Superior Room

    Lotus Comfort Hotel has replied on Thu Jan 23 11:37:35 IST 2025

    Dear Keshav M, Thank you for choosing to stay with us and for taking the time to share your feedback. We will definitely work towards addressing your feedback. We hope to have further opportunities to serve you better

    3.0

    Average Stay

    md a.loyalty-iconbusiness

    The bed is not good The service is ok, the price is also ok, and good location near the beach surrounding good hotels for food thanks 👍

    Travel Month: Nov 2024

    Room: Superior Room

    Lotus Comfort Hotel has replied on Wed Jan 08 10:52:05 IST 2025

    Dear Md Akram, Thank you for choosing to stay with us and for taking the time to share your feedback. We will definitely work towards addressing your feedback. We hope to have further opportunities to serve you better.

    4.0

    Good stay

    pranathi v.family

    Good one. Close to french colony. Good restaurants at walkable distance. Small but clean room. Neat washroom small parking available.

    Travel Month: Oct 2024

    Room: Executive Room .

    Lotus Comfort Hotel has replied on Wed Jan 08 10:55:17 IST 2025

    Dear pranathi v, Thank you very much for choosing to stay with us. We appreciate the valuable feedback you have shared about various aspects of your stay. It is our top priority to provide a delightful experience to our guests. We really enjoyed hosting you. We look forward to hosting you again. Best Wishes,

    2.0

    Bad experience

    ramesh g.family

    Room not cleaned, wifi not available, mattress not to standard, service is ok, had to wait one hour for getting the room cleaned

    Travel Month: Aug 2024

    Room: Superior Room

    Lotus Comfort Hotel has replied on Wed Mar 19 10:10:45 IST 2025

    Thank you very much for choosing to stay with us and sharing your feedback. Please accept my sincere apologies for the experience you had during your stay with us. We are looking into the matter.

    1.0

    Worst experience

    esakki a.business

    1. Bad hospitality 2. Worst behaviour staff's 3. Waste of money

    Travel Month: Apr 2024

    Room: Executive Room .

    4.0

    Good Stay

    shaji d.

    Staff was superb. Food is good tasty with a decent spread. Ambience is also very good. Toilet, tiling and wash counter needs to be upgraded. The landscape needs improvement. But overall a good experience thanks.

    Travel Month: Mar 2024

    Room: Executive Room .

    1.0

    Terrible stay

    zahir h.loyalty-iconbusiness

    Terrible experience. If we book through mm t they allot the tiniest room. The room is ill equipped and services is worst. The staffs are arrogant

    Travel Month: Feb 2024

    Room: Executive Room .

    1.0

    Bad

    nishant t.loyalty-iconcouple

    Poor ac no wifi for laptop even water is not free overcharge property overall our experience is not good

    Travel Month: Feb 2024

    Room: Executive Room .

    3.0

    Average Stay

    sohini.family

    The room was good but there is no tv in the rooms. They have placed monitors instead. No food is available in the hotel. The staff is little rude. The will not entertain any request. They also have limited parking space.

    Travel Month: Oct 2023

    Room: Superior Room

    3.0

    Average hotel

    rakesh m.family

    Room service average, shrink blockage but no repair, drinking water not available. Regular cleaning not done.

    Travel Month: Oct 2023

    Room: Executive Room .

    1.0

    Terrible Stay

    arun t.

    It was a horrible stay there, very overpriced and even at the time of checkin they refused to provide us the room, paid additional for immediate checkin.

    Travel Month: Oct 2023

    Room: Executive Room .

    1.0

    Requesting make my trip not advice such type of hotel in future for a family person with kids

    bidhu d.family

    1. Hotel attendant behaviour was very rude. 2. As i reached hotel 4hrs early with family, they charged immediately 1400 ruppees before entering room which i paid immediately as per instruction. 3. Hotel room bed is not suitable even for two people to sleep properly which i ve booked and suggested by mm t for 2adult and 2kids which was horrible exp. 4. There was a very small tv around 11inch kept in one corner of room which was not in good working condition. 5. Getting hot water for kid at night need to struggle. 6. Hotel attendant receptionist behaviour was very rude as if he was thinking we are staying. Free of cost. 7. At last, i am sup-rising how mm t recommending such type of hotel for a family person. I m completely disappointed with make my trip recommendation. My completely trip got disturbed because of wrong selection of hotel.

    Travel Month: Jul 2023

    Room: Executive Room .

    • user photos
    • user photos
    • user photos
    1.0

    No pillow cover in the bed

    suresh b.loyalty-iconfamily

    Bad experience service very poor reception is handling customer not politely she want patient first.

    Travel Month: Jun 2023

    Room: Executive Room .

    3.0

    Just can manage

    ajayakumar k.loyalty-iconcouple

    Nothing special. Just manageable have hi-gene less spacious light and temperatur room maintained. Room service is good. .

    Travel Month: May 2023

    Room: Executive Room .

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