The property boasts a great location and friendly, helpful staff, making it easy to access nearby attractions. Guests have noted that the rooms are generally clean, and the food quality is decent, with some mentioning tasty meals. However, consistent complaints highlight issues like poor service, unmaintained amenities, and a lack of basic toiletries. Also, the absence of hot water and no lift services have been frequent concerns. Overall, it's a mixed bag with some positives and notable drawbacks.