after reaching the resort manager told me that he will not getting any update regarding my Booking although he will arrange it, I have booked for a deluxe cottage but they will provide me with a normal room, even though I am not getting an extra payment refund , The wifi was not working in the room.
KADAMBINI RESORT
Dear Sourav Chakraborty,
Thank you for sharing your feedback.
We sincerely apologize for the confusion and inconvenience regarding your booking and room allocation. We understand how disappointing it must have been not to receive the deluxe cottage you reserved, and we regret any miscommunication about the refund.
Regarding the Wi-Fi issue, we apologize for the inconvenience caused and are working to improve connectivity throughout the property.
Your feedback is important to us, and we are taking steps to ensure clearer communication and better service in the future. We hope to have the opportunity to welcome you back and provide a seamless experience.
Warm regards,
Rittika Ghosh
World Choice Hotels Private Limited