I am writing to share my disappointment regarding my recent stay at your property. I had booked a Deluxe Room, but was provided a normal room instead. The bedsheet provided was extremely dirty, which was very unpleasant.
Additionally, I was denied options for breakfast despite it being part of the booking, which added to the poor experience.
I had higher expectations from your hotel, but this stay was far below standard. I kindly request you to look into this matter and take appropriate action to ensure better service for future .